Customer Services

At Broxtowe we are committed to putting you, our customer, at the heart of everything we do and understand that the best way to improve our services is to listen to our customers.

The way we deal with customers is the most important element of our work because it is the reason we are here. At our Customer Service Centre our highly trained staff can offer you information, help and advice on Broxtowe Borough Council services. It has been designed to offer a relaxed, friendly and accessible environment.

The centre uses a Customer Relationship Management (CRM) computer system, which keeps a note of customer visits. These records are then available so information already given doesn't have to be repeated. All this helps streamline the service making it quicker and more customer-focused.

Online Services

On our website we offer a range of services that can be completed online in the comfort of your home. These services include checking your benefit claim or council tax balance, paying for services online, making a comment or a complaint or finding information about the service you require. Please feel free to browse through our section of the website. If you would have any comments or suggestions please complete the Website Feedback form at the bottom of the page.

Customer Service Standards

We have also created a Customer Service Standard, which sets out what you can expect from us and our commitment to continually improving the services we are able to offer.