Service Standards

Information relating to departmental Service Standards.

Please use the links below or use the left hand menu to access the department Service Standards that you require.

Adaptations for Tenants in Council Dwellings Adaptations for Tenants in Council Dwellings Standard: Our Commitment to You

Anti Social Behaviour Standard Anti Social Behaviour Standard: Our Commitment to You

Building Control Standard Building Control Standard: Our Commitment to You

Cash Offices Cash Offices Standard: Our Commitment to You

Complaints to the Council Our Commitment to You

Concessionary Allowance Our Commitment to You

Council Tax and Business Rates Our Commitment to You

Customer Services Our Commitment to you

Debt Recovery Our Commitment to You

Development Control Our Commitment to You

Domestic Waste and Recycling Services Our Commitment to You

Economic Development Our Commitment to You

Electoral Services Our Commitment to You

Emergency Out of Hours Repairs Our Commitment to You

Estate Management and Area Caretaking Our Commitment to You

Grant Aid to Voluntary Organisations and Individuals Our Commitment to You

Hate Crime Broxtowe Borough Council, the Police and the Council for Equality and Human Rights are working closely together to reduce hate crime and provide support to victims. Our Commitment to You

Health and Safety Maintenance Our Commitment to You

Homelessness Our Commitment to You

Homes Contents Insurance for Tenants Our Commitment to You

Housing and Council Tax Benefit Our Commitment to You

Housing Advice Our Commitment to You

Housing Allocations and Voids Our Commitment to You

Housing Benefit and Debt Recovery Our Commitment to You

Insurance Our Commitment to You

Leisure Centres Our Commitment to You

Licensing Services Our Commitment to You

Lifeline Our Commitment to You

Local Land Charges Our Commitment to You

Mutual Exchanges Our Commitment to You

Neighbour Nuisance Our Commitment to You

Off-Street Car Parks Our Commitment to You

Parks, Recreation Grounds & Open Spaces Our Commitment to You

Payment of Creditor Invoices Our Commitment to You

Pest Control Our Commitment to You

Planned Maintenance Our Commitment to You

Recruitment Service Standard Service Standard

Planning Enforcement Our Commitment to You

Rent Collection Our Commitment to You

Request for Burials Our Commitment to You

Responsive Repairs Our Commitment to You

Right to Buy Our Commitment to You

Service Charge Accounts Our Commitment to You

Sheltered Housing Our Commitment to You

Street Cleansing Service Our Commitment to You

Sundry Invoices Raised by the Council Our Commitment to You

Tenants Improvements Our Commitment to You

Tenant Involvement Our Commitment to You

Trade Waste Collection Services Our Commitment to You

Tree Preservation Our Commitment to You

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