Debtors

The Debtors section is responsible for the control and monitoring of the Council's sundry debt. Each department will raise sundry invoices for services and works supplied.

Payment is required within 14 days. Invoices that remain outstanding will be followed up until payment has been secured.

If you have a query regarding the issuing of a sundry invoice you should contact the department that has raised the account as soon as possible.

Payment of a Debtor Account

The Council offers a number of options for the payment of a sundry invoice.

Cash offices at Beeston, Eastwood & Stapleford between 8.45 – 4.30pm Monday to Friday.

Debit card either at any of the above Cash Offices or by telephone on our 24 hour debit card telephone line 0800 9520040 for the following charges :–

Allotments.
Lifeline.
Overpayment of Housing Benefit.
Pest Control.
Trade Waste.
For all other types of charges, please telephone during Cash Office hours.

By Post to the Council offices in Beeston

Girobank Transcash at the Post Office. This is generally subject to a fee.

When contacting us about an invoice sent to you or making a payment please ensure that you quote the invoice number.

If you are experiencing severe financial difficulties and would like to discuss the matter further please contact our Debtors Finance Assistant.

Recovery Action

If the sundry invoice fails to be paid within 14 days and no contact has been made with us regarding settlement of the debt, a final reminder is issued.

The Council's Recovery section will pursue a debt that remains unpaid where a final reminder has been issued, with the possibility of legal action being pursued through the County Court and its associated costs being charged against the debt.