Housing Ombudsman Service
The Housing Ombudsman will consider whether the Council has been responsible for maladministration (which includes a finding of service failure) which may include circumstances where the Council failed to comply with relevant legal obligations or codes of practice; to apply its own procedures; delayed unreasonably in dealing with the matter, behaved unfairly, unreasonably, negligently or incompetently; or treated the complainant in an inappropriate manner.
Firstly you must have completed the Councils formal complaint procedure. If you remain dissatisfied you should, in the first instance contact a 'designated person', who may be able to help resolve the complaint. Designated persons can be an MP, a local Councillor or a tenant panel.
You may contact the Housing Ombudsman Service directly if more than 8 weeks has passed since the end of the Councils complaint process.
The Housing Ombudsman Service welcomes the opportunity to discuss your complaint. Their contact details are below or you can visit the Housing Ombudsman website.