You should contact Consumer Direct if:
you want to know your legal rights as a consumer
you would like advice prior to making a purchase of goods or services
you want to report trading scams that you have experienced
you would like to find out how to avoid scams or future problems
you would like consumer related issues explained such as warranties, buying on credit, internet shopping, refunds and replacements etc
you would like to complain about a trader
Information sheets covering common consumer problems are available online along with sample letters of complaint.
Advice is free, with telephone calls being charged at a local rate (cost of calls from mobile phones and certain land lines may vary).
The service is available 8am to 6.30pm Monday to Friday, and 9am to 1pm on Saturdays, excluding Bank Holidays / Public Holidays.