Open For Business

Open For Business

Information for businesses on operating COVID-securely and advice for residents on accessing goods and services safely. Further details on the latest business guidance, based on the latest National Lockdown restrictions.

Guidance for businesses

Further guidance is provided for businesses under the following headings:

The following guidance is retained on this webpage so that businesses may use these resources to continue trading safely, and prepare for a potential re-opening should Broxtowe be re-categorised under the tier system;

LATEST 23/02/21 -- Restrictions for businesses post National Lockdown, Openings and Sustained Closures

The Council has now received confirmation that it is able to make a further Local Restrictions Support Grant to eligible local businesses for the period 16th February to 31st March 2021.

If you are a local business and you are eligible, you will receive an email.

The allocation amounts are:

  • Businesses occupying hereditaments appearing on the local rating list with a rateable value of exactly £15,000 or under on the date of the commencement of the widespread national restrictions will receive a payment of £2,096 per 44-day qualifying restriction period.
  • Businesses occupying hereditaments appearing on the local rating list with a rateable value over £15,000 and less than £51,000 on the date of the commencement of the widespread national restrictions will receive a payment of £3,143 per 44-day qualifying restriction period.
  • Businesses occupying hereditaments appearing on the local rating list with a rateable value of exactly £51,000 or above on the commencement date of the widespread national restrictions, will receive £4,714 per 44-day qualifying restriction period.

The Council is looking to make payments directly to business nominated bank accounts by 5th March 2021, which is subject to funding allocations being received by Government. 

Details of the payment amounts and qualifying criteria can be found at (Opens in a new window)

Current COVID-19 Restrictions: National Lockdown

From the 6th January 2021, the UK entered National Lockdown, as such the restrictions associated with this alert level apply under law.

Full details regarding businesses and venues are published on the government's website and can be viewed here - National Lockdown Guidance (Opens in a New Window)

On Monday 22nd February, the Government announced that restrictions would begin to be eased from 8th March, in stages, carefully measuring impact at each point and potentially rescheduling dates in the planned road map if needed, to keep people safe.

The road map of restrictions easing from 8th March 2021 can be found here: (Opens in a new window)

Operating COVID-securely: Guidance packs for different business types

By Law, all businesses in Broxtowe which can remain open must follow the latest government guidance on remaining "COVID-Secure" for their respective businesses type/setting.

A full contents of ALL the different businesses types and the relevant guidance packs can also be found at  Guidance for businesses - Working Safely During Coronavirus (COVID-19) page (Opens in a new window).

Reporting non-compliant businesses

If you witness or are made aware of any businesses not complying with the latest COVID-19 restrictions, including trading in a manner that is not currently permitted, please make us aware by emailing -

Businesses found not to comply with the law, will be liable for a fine. Covid-19 Information Officers and the Public Protection team are working with businesses to ensure they are aware of the current trading restrictions, offering advice and support to ensure full compliance.

Recognising and reporting outbreaks of Coronavirus: Guidance for businesses

The Department of Health and Social Care have published guidance for businesses and organisations on how to recognise, contain and report incidents of Coronavirus. Early outbreak management information has been created, in the form of 'Action Cards' to make sure that people who run businesses or organisations:

  • Know how to recognise and report an incident of coronavirus; AND
  • Are aware of measures local health protection teams may advise in order to contain it. 

In a scenario where a business suspects a case of Coronavirus on their premises, they can use the Action Cards to help them take the correct steps immediately, to best minimise the impact and potential further transmission of the virus. Businesses are urged to download (links below) and keep hard copies of latest Action Cards applicable to their business setting for quick reference. Action cards have been updated to reflect any changes in detail as a result of areas entering the revised tier system from 2nd December.

Recognising and reporting outbreaks of COVID-19 resources

Copies of the various Action Cards can be viewed and downloaded for printing at - Action Cards for different settings (Opens in a new window).

Further guidance can be found on the government website at  - Guidance for businesses on 'Early outbreak management' (Opens in a new window).

Financial support for businesses

Further details of the five grant support schemes available to businesses, which have been affected by local and national restrictions, are now published on our 'Support for Business' webpage.

Hands. Face. SpaceLogo for the Hands.Face.Space info campaign

The ‘Hands. Face. Space’ public information campaign urges the public to continue to wash their hands, cover their face and make space to control infection rates and avoid a second peak.

During the autumn and winter months, as more people would typically prefer to spend more time indoors, especially when accessing goods, services and socialising; it is vitally important this new campaign is shared to spread the important messages on how to keep others safe.  

Businesses can now download and print posters (links below) to display in their windows and inside premises, to promote safety measures which the campaign looks to highlight, and by extension compliance of the rules for visiting businesses.

Hands.Face.Space resources

Download Poster - For More Advice, a4 PDF format (Opens in a new window)

Download Poster - Got Symptoms? a4 PDF format (Opens in a new window)

Download Poster - Hand Washing Poster placeholder (Opens in a new window)

Download Poster - Thanks for wearing a face covering, a4 PDF format (Opens in a new window)

Download Poster - Leave Space, a4 PDF format (Opens in a new window)

Further information on the campaign can be found on the government website - New campaign to reduce the spread of coronavirus indoors (Opens in a new window).

Mandatory face coverings

It is now mandatory for face coverings to be worn:

  • whilst travelling on all public transport,
  • within the transport hubs (including rail and tram stations and terminals),
  • taxis and private hire vehicles
  • by all staff, customers and visitors in all retail shops that are permitted to be open (including supermarkets),
  • by all staff in hospitality premises (including bars, pubs, restaurants, cafes), where those businesses are currently operating as a Takeaway, Click-and-Collect, Drive-through  or deliveries only.
  • by all customers visiting hospitality premises (including bars, pubs, restaurants, cafes), where those businesses are currently operating as a Takeaway or Click-and-Collect.
  • post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, savings clubs and money service businesses,
  • premises providing veterinary services,
  • libraries and public reading rooms (where still permitted to open),
  • places of worship (where still permitted to open),
  • funeral service providers (funeral homes, crematoria and burial ground chapels),
  • community centres, youth centres and social clubs,

You should also wear a face covering in any indoor place not listed above, where social distancing may be difficult and where you will come into contact with people you do not normally meet.

There are exemptions for children under 11 years old, people with breathing difficulties and people with a disability. The minimum fine for not complying with the mandatory wearing of face covering, will be increased to £200. Wearing a face covering in a shop, supermarket or other setting, will be in addition to any other Covid safety instructions or changes to how a business may be operating to remain Covid-secure.

Face covering resources

For further details including full list of the different settings where face coverings are now mandatory and exemptions,  View the Government's guidance on face coverings (Opens in a new window)

Track and Trace

It is now mandatory for the following establishments (where permitted to open under the local Covid Alert Level) to collect details of customers and visitors on their premises,  regardless of them being indoor or outdoor venues or mobile settings:

  • hospitality businesses, including all pubs, bars, restaurants and cafés; Currently closed to customers  (National Lockdown)
  • tourism and leisure venues, including hotels, museums, cinemas, zoos and theme parks; Currently closed to customers  (National Lockdown)
  • close contact businesses, including hairdressers, barbershops and tailors; Currently closed to customers (National Lockdown)
  • facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres; Currently closed to residents (National Lockdown)
  • places of worship, including use for events and other community activities. Some currently closed to customers (National Lockdown)

All those listed above must hold records from all their customers and visitors for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information should be securely disposed of or deleted within GDPR guidelines.


The NHS COVID-19 app has now been launched. All those listed establishments above, which must comply with mandatory Track and Trace contact detail collection, will also have a legal duty to display an official NHS QR code poster, so that customers and visitors may check into a venue using the app.

Businesses are encouraged to actively promote the app to their customers. Using the app has benefits for both the customer/visitor and a business, as once each individual visitor has checked-in via the app, it is not then necessary for the business to collect contact details again separately for the purposes of Track and Trace.

Businesses must now produce their unique NHS QR code posters, in advance of the app launch and display in the correct areas of their premises (near entrances). It is important to note that if you have a business with multiple venues, you will need to create a separate QR code poster for each venue, as each QR code should be unique to a specific premises.

New Community Testing Facilities: Businesses to promote to staff members

From 1pm on the 25th February, there will be a community testing site in Stapleford Library. Testing will be available for adults between the age of 18 – 65, who show no symptoms of COVID-19. Stapleford will receive a batch of lateral flow tests, provided by NHS Test and Trace, as part of a new pilot to enable local public health leaders to start testing working age adults in our communityRapid-turnaround lateral flow tests are a new type of technology, which provide results within an hour, and will be used to proactively test asymptomatic individuals.

Businesses are encouraged to promote this facility to their staff members, which will help identify cases and keep their workforce safe.

If you have a lot of staff to test

You might want to talk to us about pre-booking a regular slot for your business at our community testing site. To explore this option please contact and your request will be passed to the project team. 

Why are we testing?

Around one in three people who are infected with COVID-19 have no symptoms so could be spreading the disease without knowing it. Broadening testing to identify those with COVID-19, but showing no symptoms, will mean finding positive cases more quickly, and break chains of transmission. With its targeted approach, community testing aims to reduce the prevalence of the virus in the highest risk areas. We believe this testing will be vital, particularly for adults in our community who cannot work from home.

For Information:


Track and Trace Resources

Create, download and print a NHS QR code poster for your premises at - uniqueavirus-qr-poster (Opens in a new window)

How the NHS app will work and tips on where to correctly display QR posters at -

Further guidance for businesses on Contact Tracing (Track and Trace) can be found on the government website at - Information businesses should collect and record keeping (Opens in a new window)

How your business can collect and store data correctly for the purposes of Contact Tracing, in line with GDPR guidlines, please Visit the Information Commissioner's Office - '5 simple steps' for businesses (Opens in a new window)

Fire safety checks

Businesses can also access further guidance on ‘Fire Safety for Business’ and what checks they can do in the process of reopening of premises. View the Nottinghamshire Fire and Rescue Service website (Opens in a new window).

'Here to Help' scheme for food businesses

The Here to Help campaign provides practical guidance for all food businesses during the pandemic. The guidance published by the Food Standards Agency (FSA) covers how to make changes to the operating model of a food business, reopening after a period of closure or starting a new food business.  View the FSA - Here to Help guidance (Opens in a new window)

Supporting businesses through the Re-opening the High Street Safely Fund (RHSSF)

COVID Information Officers

The Council's COVID Information Officers  Janice and Zahid, have been working hard to help local businesses reopen safely. They have assisted businesses implement strict health and safety measures and keep customers safe whilst using their services. Measures they have helped businesses introduce include:

  • Determining a suitable maximum capacity in premises (to give customers plenty of space),
  • Mandatory face coverings worn by staff (including help with supplies),
  • Leave space, face covering and clean hands reminder posters in shop windows, 
  • Hand sanitiser and hand washing facilities (where possible),
  • Contact Tracing processes,
  • Further general advice and guidance.

Our Information Officers are here to help and can be seen around our  high streets, keeping businesses and customers as safe as possible. 

Do the right thing: look out for each other signGuidance for residents

Please visit our main Coronavirus (COVID-19) webpage for further details, to include further national restriction information.

You can see the full detail of the new restrictions on the Government website (Opens in a New Window).

Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777