Open For Business

Open For Business

Information for businesses on operating COVID-securely and advice for residents on accessing goods and services safely. Further details on the latest business guidance, based on the current national restrictions.

Guidance for businesses

Further guidance is provided for businesses under the following headings:

The following guidance is retained on this webpage so that businesses may use these resources to continue trading safely, and prepare for re-opening in December after a temporary closure;

National COVID-19 Restrictions: Now in effect

The current national restrictions, which include changes to the way some businesses may now operate, as well as some mandatory closures, are now law and will be in effect until 2nd December 2020.


Full details regarding businesses and venues are published on the government's website and can be viewed here - New National Restrictions Guidance - Business Closures (Opens in a new window)


Businesses and venues that can remain open:

  • Essential retail such as food shops(such as butchers, bakers, greengrocers, fishmongers, and delicatessens), supermarkets, pharmacies, garden centres, hardware stores, building merchants and off-licences;
  • Petrol Stations, car repair and MOT services, bicycle shops, and taxi and vehicle hire businesses;
  • Banks, building societies, post offices, loan providers and money transfer businesses;
  • Funeral directors;
  • Launderettes and dry cleaners;
  • Medical and dental services - opticians, audiology services, chiropody, chiropractors, osteopaths and other medical or health services, including services relating to mental health;
  • Veterinary surgeons, animal rescue centres, boarding facilities and pet shops. Animal grooming facilities may also stay open but must only be used for the purposes of the animal’s welfare (and not for aesthetic purposes);
  • Garden Centres and Agricultural supplies shops (does not include florists);
  • Storage and distribution facilities;
  • Car parks, public toilets and motorway service areas;
  • Outdoor playgrounds;
  • Market stalls selling essential items;


Businesses and venues that must now close until at least 2nd December:

  • Non-essential retail, such as charity shops,  clothing and tailors, homeware and antique stores, florists, car, caravan, boat or other vehicle showrooms (other than for rental), betting shops, tailors, tobacco and vape shops, electronic goods and mobile phone shops, photography studios, car washes, and market stalls selling non-essential goods. These venues can continue to be able to operate Click-and-Collect (where goods are pre-ordered and collected off the premises) and delivery services;
  • Hospitality venues such as cafes, restaurants, pubs, bars and social clubs; with the exception of providing food and drink for takeaway (before 10pm; and not including alcohol), click-and-collect, drive-through or delivery;
  • Accommodation such as hotels, hostels, guest houses and campsites. Except for specific circumstances, such as where these act as someone’s main residence, where they cannot return home, for homeless people, or where it is essential to stay there for work purposes;
  • Leisure and sports facilities such as leisure centres and gyms, swimming pools, tennis and basketball courts, golf courses, fitness and dance studios, climbing walls, archery, driving, and shooting ranges;
  • Entertainment venues such as theatres, concert halls, cinemas, museums and galleries, casinos, amusement arcades, bingo halls, bowling alleys, skating rinks, go-karting venues, soft play centres and areas, circuses, funfairs, zoos and other animal attractions, water parks, theme parks. Indoor attractions at botanical gardens, heritage homes and landmarks must also close, though outdoor grounds of these premises can stay open;
  • Personal care facilities such as hair, beauty, tanning and nail salons. Tattoo parlours, spas, massage parlours, body and skin piercing services must also close. It is also prohibited to provide these services in other peoples’ homes;
  • Community centres and halls must close except for a limited number of exempt activities. Libraries can also remain open to provide access to IT and digital services - for example for people who do not have it at home - and for click-and-collect;
  • Places of worship, apart from for the purposes of independent prayer, and service broadcasting and funerals.

The above is not an exhaustive list of closures and more will apply. To review the latest government guidance, which is often updated to reflect FAQs from businesses, local authorities, industry bodies or other parties, visit the link at the top of this section.


Please note

Non-essential retail may continue to trade via a 'Click-and-Collect' system. This means goods are pre-ordered and not collected by the customer entering the premises; instead items are brought to the entrance or a dedicated outside collection point. Non-essential retailers may also provide delivery services.

Hospitality businesses which choose to provide a food and drink delivery service, may also sell alcohol as part of that delivery service, but may only do so within the times stated on their premises licence. A hospitality business can also choose to operate on a Click-and-Collect basis; this is different to a takeaway service (see New trading Definitions below). Alcohol must not be sold where a hospitality business is operating as a takeaway.  Hospitality businesses that choose to temporarily operate as a takeaway during new national restriction period, must close at 10pm.


New trading definitions

Takeaway - A customer can enter a premises and place an order in person, but cannot consume any food or drink whilst on or immediately outside premises. Takeaways must stop at 10pm. Customers must wear a face covering when ordering a takeaway.

Delivery - Goods are delivered directly by a business, to a customer home or place of work. It is advised orders are pre-paid, in order to avoid cash payments on delivery. Deliveries should aim to be completely contactless.

Click and Collect - Goods are pre-ordered and pre-paid for collection by the customer later. When fulfilling a Click-and-Collect order, a business must not allow customers to enter the premises at any time. Staff members are permitted to circulate within the premises in order to retrieve stock and prepare orders, but must still wear face coverings at all times. Customers must either collect their orders at the door or have their goods brought to an outdoor collection area. Customers must keep a safe distance from others and wear a face covering. It is advised that businesses allocate collection time slots, in order to reduce the likelihood of a queue forming outside their premises, which they would then be responsible to manage.


Guidance on mixed retail scenarios

A business selling a significant amount of essential retail items, may also continue to sell goods typically sold at non-essential retail. For example, a supermarket that sells food is not required to close off or cordon off aisles selling homeware or other non-essential items.

Where a business has sufficiently distinct parts, and one section provides essential retail and one section provides non-essential retail, the non-essential sections should close.

Sufficiently distinct sections might involve:

  • Operating in separate buildings,
  • Across separate floors,
  • A door between sections,
  • Using separate cashiers,
  • Another clear demarcation between sections.

For example a food shop (essential) may stay open, but a homeware (non-essential) section on a separate floor or separate building should close.

Restrictions after 2nd December: Tier 3 Restrictions

It is has been confirmed by government that Broxtowe, as well as all other districts across the county and the city, will be subject to the revised Tier 3 restrictions from 2nd December 2020.

Tier 3 restrictions differ to those previously in place. View the guidance on what this will mean for businesses and residents once national restrictions are lifted - Revised Tier 3 restrictions for Broxtowe (East Midlands) (Opens in a new window).

Businesses are advised to familiarise themselves with the latest guidance, so that they may prepare their premises and future trading arrangements for 2nd December onwards.

Businesses and venues that can re-open from 2nd December

  • All non-essential retail, including indoor and outdoor markets and car boot sales;
  • Certain leisure and sporting facilities such as gyms, sports courts and facilities, leisure centres, fitness and dance studios, golf courses, swimming pools, riding centres, outdoor playgrounds. Indoor group activities and classes should not take place at tier 3;
  • Personal care and close contact services such as hairdressers and barbers, beauty salons, tattoo parlours, nail salons, spas and beauty services, massage parlours and tanning salons;
  • Public buildings, such as libraries, community centres and halls. They should not host events for private hire, such as birthday parties or most other social activities in tier 3;
  • Places of worship – communal worship can now resume, subject to relevant social contact rules in each tier;
  • allotments, recycling and waste centres, public toilets, car parks;
  • essential public services such as the NHS and medical services, courts, and jobcentre plus sites.

All businesses that are permitted to open from 2nd December must continue to follow the latest guidance for trading Covid-securely. Others must close under law. Some businesses which must remain closed from 2nd December, such as hospitality businesses, will be able to continue to trade as if they were a takeaway, offer a delivery or Click-and-Collect service.

Reporting non-compliant businesses

If you witness or are made aware of any businesses not complying with the latest COVID-19 restrictions, including trading in a manner that is not currently permitted (for example, a non-essential retailer allowing customers into store or a takeaway business staying open past 10pm for walk-in orders), please make us aware by emailing -

Businesses found not to comply with the law, will be liable for a fine. Covid-19 Information Officers and the Public Protection team are working with businesses to ensure they are aware of the current trading restrictions, offering advice and support to ensure full compliance.

Financial support for businesses

Further details of the five grant support schemes available to businesses, which have been affected by local and national restrictions, are now published on our 'Support for Business' webpage.

Hands. Face. SpaceLogo for the Hands.Face.Space info campaign

The ‘Hands. Face. Space’ public information campaign urges the public to continue to wash their hands, cover their face and make space to control infection rates and avoid a second peak.

During the autumn and winter months, as more people would typically prefer to spend more time indoors, especially when accessing goods, services and socialising; it is vitally important this new campaign is shared to spread the important messages on how to keep others safe.  

Businesses can now download and print posters (links below) to display in their windows and inside premises, to promote safety measures which the campaign looks to highlight, and by extension compliance of the rules for visiting businesses.

Hands.Face.Space resources

Download Poster - For More Advice, a4 PDF format (Opens in a new window)

Download Poster - Got Symptoms? a4 PDF format (Opens in a new window)

Download Poster - Hand Washing Poster placeholder (Opens in a new window)

Download Poster - Thanks for wearing a face covering, a4 PDF format (Opens in a new window)

Download Poster - Leave Space, a4 PDF format (Opens in a new window)

Further information on the campaign can be found on the government website - New campaign to reduce the spread of coronavirus indoors (Opens in a new window).

Operating COVID-securely: guidance packs for different business types

By Law, all businesses in Broxtowe must follow the latest government guidance on remaining "COVID-19 secure" for their respective businesses type/setting.

The COVID-19 secure guidance packs were updated with 'Priority Actions' that  businesses must read and implement accordingly.

The guidance from government for the various business types/settings include:

Those with  'Priority Actions'

Those without 'Priority Actions', however must still follow the applicable guidance

A full contents of ALL the different businesses types and the relevant guidance packs can also be found at  Guidance for businesses - Working Safely During Coronavirus (COVID-19) page (Opens in a new window).

Mandatory face coverings

It is now mandatory for face coverings to be worn:

  • whilst travelling on all public transport,
  • within the transport hubs (including rail and tram stations and terminals),
  • taxis and private hire vehicles
  • by all staff, customers and visitors in essential retail shops that are permitted to be open (including supermarkets),
  • by all staff, customers and visitors in hospitality premises (including bars, pubs, restaurants, cafes). Takeaways or deliveries only.
  • by all staff in non-essential retail settings, where those businesses are currently operating as a Click-and-Collect store. This is regardless of customers not being able to enter premises during national restrictions.
  • post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, savings clubs and money service businesses,
  • premises providing veterinary services,
  • libraries and public reading rooms (where still permitted to open),
  • places of worship (where still permitted to open),
  • funeral service providers (funeral homes, crematoria and burial ground chapels),
  • community centres, youth centres and social clubs,

There are exemptions for children under 11 years old, people with breathing difficulties and people with a disability. The minimum fine for not complying with the mandatory wearing of face covering, will be increased to £200. Wearing a face covering in a shop, supermarket or other setting, will be in addition to any other Covid safety instructions or changes to how a business may be operating to remain Covid-secure.

Face covering resources

For further details including full list of the different settings where face coverings are now mandatory and exemptions,  View the Government's guidance on face coverings (Opens in a new window)

Recognising and reporting outbreaks of Coronavirus: Guidance for businesses

The Department of Health and Social Care have published guidance for businesses and organisations on how to recognise, contain and report incidents of Coronavirus. Early outbreak management information has been created, in the form of 'Action Cards' to make sure that people who run businesses or organisations:

  • Know how to recognise and report an incident of coronavirus; AND
  • Are aware of measures local health protection teams may advise in order to contain it. 

Businesses are urged to download (links below) and keep hard copies of Action Cards relevant to their business setting for quick reference. In a scenario where a business suspects a case of Coronavirus on their premises, they can use the Action Cards to help them take the correct steps immediately, to best minimise the impact and potential further transmission of the virus. 

Recognising and reporting outbreaks of COVID-19 resources

Copies of the various Action Cards can be viewed and downloaded for printing at - Action Cards for different settings (Opens in a new window).

Further guidance can be found on the government website at  - Guidance for businesses on 'Early outbreak management' (Opens in a new window).

Track and Trace

Once national restrictions are lifted, it will be mandatory for the following establishments to collect details of customers and visitors on their premises,  regardless of them being indoor or outdoor venues or mobile settings:

  • hospitality businesses, including all pubs, bars, restaurants and cafés;
  • tourism and leisure venues, including hotels, museums, cinemas, zoos and theme parks;
  • close contact businesses, including hairdressers, barbershops and tailors;
  • facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres;
  • places of worship, including use for events and other community activities.

All those listed above must hold records from all their customers and visitors for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information should be securely disposed of or deleted within GDPR guidelines.


The NHS COVID-19 app has now been launched. All those listed establishments above, which must comply with mandatory Track and Trace contact detail collection, will also have a legal duty to display an official NHS QR code poster, so that customers and visitors may check into a venue using the app.

Businesses are encouraged to actively promote the app to their customers. Using the app has benefits for both the customer/visitor and a business, as once each individual visitor has checked-in via the app, it is not then necessary for the business to collect contact details again separately for the purposes of Track and Trace.

Businesses must now produce their unique NHS QR code posters, in advance of the app launch and display in the correct areas of their premises (near entrances). It is important to note that if you have a business with multiple venues, you will need to create a separate QR code poster for each venue, as each QR code should be unique to a specific premises.

Track and Trace Resources

Create, download and print a NHS QR code poster for your premises at - uniqueavirus-qr-poster (Opens in a new window)

How the NHS app will work and tips on where to correctly display QR posters at -

Further guidance for businesses on Contact Tracing (Track and Trace) can be found on the government website at - Information businesses should collect and record keeping (Opens in a new window)

How your business can collect and store data correctly for the purposes of Contact Tracing, in line with GDPR guidlines, please Visit the Information Commissioner's Office - '5 simple steps' for businesses (Opens in a new window)

Fire safety checks

Businesses can also access further guidance on ‘Fire Safety for Business’ and what checks they can do in the process of reopening of premises. View the Nottinghamshire Fire and Rescue Service website (Opens in a new window).

'Here to Help' scheme for food businesses

The Here to Help campaign provides practical guidance for all food businesses during the pandemic. The guidance published by the Food Standards Agency (FSA) covers how to make changes to the operating model of a food business, reopening after a period of closure or starting a new food business.  View the FSA - Here to Help guidance (Opens in a new window)

Supporting businesses through the Re-opening the High Street Safely Fund (RHSSF)

COVID Information Officers

The Council's COVID Information Officers  Janice and Zahid, have been working hard to help local businesses reopen safely. They have assisted businesses implement strict health and safety measures and keep customers safe whilst using their services. Measures they have helped businesses introduce include:

  • Determining a suitable maximum capacity in premises (to give customers plenty of space),
  • Mandatory face coverings worn by staff (including help with supplies),
  • Leave space, face covering and clean hands reminder posters in shop windows, 
  • Hand sanitiser and hand washing facilities (where possible),
  • Contact Tracing processes,
  • Further general advice and guidance.

Our Information Officers are here to help and can be seen around our  high streets, keeping businesses and customers as safe as possible. 

Do the right thing: look out for each other signGuidance for residents

Government and local partners will closely monitor the impact of these new restrictions, which will be in place until 2nd December 2020 and will be kept under review.

Please visit our main Coronavirus (COVID-19) webpage for further details, to include further national restriction information.

You can see the full detail of the new restrictions on the Government website (Opens in a New Window).

Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777