Support for individuals

Support for individuals

Information about the support available for individuals affected by Coronavirus (COVID-19).

Red alert banner saying: New restrictions in place for Broxtowe

New restrictions in place for Broxtowe - effective from 14th October 2020

Following a statement by the Prime Minister on 12th October, new restrictions will be in place for Broxtowe, as well as the whole of Nottinghamshire County and Nottingham City,  as part of a new three tier system.  Nottinghamshire has been placed within tier 2 and is on a 'high' alert level. Find out more about the restrictions and what they mean on our Coronavirus page.


I want to know more about


If you are self-isolating or vulnerable

Financial support

Council Tax Support

  • If you have lost your job as a result of Coronavirus and need help with paying your Council Tax then you can claim Council Tax Support 
  • Anyone who is eligible for Council Tax Support could receive up to £300 extra support in 2020/21. You do not need to apply for this additional support, the Council will provide it to all those who are eligible automatically.
  • A further £200,000 has been made available to assist those receiving Council Tax Support if they are struggling to pay their Council Tax. To apply, complete the CTS Hardship Application Form (.doc) ( 349KB) (Opens in a New Window)

Benefits

Test and trace support payment

The Government have announced a new financial package to support and enforce self-isolation.

In some circumstances, if you are required by law to self-isolate from the 28 of September, you may be supported by a payment of £500, payable from Broxtowe Borough Council.

For more information and how to apply visit our Test and Trace Support Payment page.

Severn Trent Financial Support

Severn Trent is reminding customers about its Priority Services Register and financial support available (Opens in a New Window).

The water and waste company wants customers to know of the support available to them, especially those whose circumstances may now have changed due to the  pandemic. 


Housing Issues

Protection for renters

Homelessness

  • During Office Hours - If someone is sleeping rough, they, or someone supporting them should contact the Housing Options Team for advice and assistance.  The team can be contacted on 0115 917 3400 or email housingoptions@broxtowe.gov.uk. The Housing Options Team will discuss the circumstances and will be able to refer the rough sleeper to temporary accommodation within the Nottinghamshire area. 
  • Outside Office Hours - Broxtowe Borough Council works closely with the Street Outreach Team, managed by Framework, to try and positively engage and advise rough sleepers within Broxtowe.  The Street Outreach Team can be contacted on 0800 066 5356. The Council also offer a limited service out of hours for emergency housing situations.  They can be contacted on 0115 917 7777.

Work and self-employment


Bereavement and mental health support


Domestic Abuse


Other support and advice

Advice on:

Citizens Advice Broxtowe 

They have also put useful information on their website about what Coronavirus means for you - view the Citizen's Advice Coronavirus advice page (Opens in a new window) 

Advice in other formats

Doctors of the World are providing regular updates of translated guidance based on the NHS and the UK government’s advice and health information. The information is translated with the support of British Red Cross, Migrant Help, Clear Voice, and the Eastern European Resource Centre and is aimed at the migrant and asylum-seeking communities in the UK.

Scams

The community has really come together during the period of uncertainty we are facing during the COVID-19 outbreak. However, there are some people who are taking advantage of the situation and targeting the most vulnerable.

We don't want to discourage anyone from helping their neighbours or family members, and we don't want to breed distrust in those genuine members of the community trying to support others.

We simply ask that you remain vigilant.

Advice is available on the Nottinghamshire County Council scams page (Opens in a new window).

A new hotline has been launched to stop fraudsters illegally targeting COVID stimulus schemes. Call the COVID Fraud Hotline (0800 587 5030) anonymously and free of charge to report suspected fraudulent activity.


Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information


Contact
Crimestoppers
tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777