Support for individuals

Information about the support available for individuals affected by Coronavirus (COVID-19).

I want to know more about

Financial support

Council Tax Support

  • If you have lost your job as a result of Coronavirus and need help with paying your Council Tax then you can claim Council Tax Support 


Severn Trent Financial Support

Severn Trent is reminding customers about its Priority Services Register and financial support available (Opens in a New Window).

The water and waste company wants customers to know of the support available to them, especially those whose circumstances may now have changed due to the  pandemic. 

Housing Issues


  • During Office Hours - If someone is sleeping rough, they, or someone supporting them should contact the Housing Options Team for advice and assistance.  The team can be contacted on 0115 917 3400 or email The Housing Options Team will discuss the circumstances and will be able to refer the rough sleeper to temporary accommodation within the Nottinghamshire area. 
  • Outside Office Hours - Broxtowe Borough Council works closely with the Street Outreach Team, managed by Framework, to try and positively engage and advise rough sleepers within Broxtowe.  The Street Outreach Team can be contacted on 0800 066 5356. The Council also offer a limited service out of hours for emergency housing situations.  They can be contacted on 0115 917 7777.

Mental health support

  • Advice on looking after your mental health, physical health and money matters can be found on our Live Well pages.
  • Support organisations if you are experiencing a bereavement as a result of COVID-19 are available on our Bereavement Support page, along with an online Book of Condolence. 

Domestic Abuse

Other support and advice

Citizens Advice Broxtowe 

They have also put useful information on their website about what Coronavirus means for you - view the Citizen's Advice Coronavirus advice page (Opens in a new window) 


The community has really come together during the period of uncertainty we are facing during the COVID-19 outbreak. However, there are some people who are taking advantage of the situation and targeting the most vulnerable.

We don't want to discourage anyone from helping their neighbours or family members, and we don't want to breed distrust in those genuine members of the community trying to support others.

We simply ask that you remain vigilant.

Advice is available on the Nottinghamshire County Council scams page (Opens in a new window).

A new hotline has been launched to stop fraudsters illegally targeting COVID stimulus schemes. Call the COVID Fraud Hotline (0800 587 5030) anonymously and free of charge to report suspected fraudulent activity.

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777