Support for individuals

I want to know more about

• Financial support
• Housing issues
• Mental health support
• Domestic abuse
• Other support and advice
• Further information

Financial support

Council Tax Support

• If you have lost your job as a result of Coronavirus and need help with paying your Council Tax then you can claim Council Tax Support 

Benefits

• If you are already getting benefits - view the Government's what to do if you're already getting benefits page (Opens in a new window).
• For advice, view the Government's employment and benefit support website (Opens in a new window).

Housing Issues

Homelessness

• During Office Hours - If someone is sleeping rough, they, or someone supporting them should contact the Housing Options Team for advice and assistance.  The team can be contacted on 0115 917 3400 or email housingoptions@broxtowe.gov.uk. The Housing Options Team will discuss the circumstances and will be able to refer the rough sleeper to temporary accommodation within the Nottinghamshire area. 
• Outside Office Hours - Broxtowe Borough Council works closely with the Street Outreach Team, managed by Framework, to try and positively engage and advise rough sleepers within Broxtowe.  The Street Outreach Team can be contacted on 0800 066 5356. The Council also offer a limited service out of hours for emergency housing situations.  They can be contacted on 0115 917 7777.

Mental health support

• Advice on looking after your mental health, physical health and money matters can be found on our Live Well pages.
• Support organisations if you are experiencing a bereavement as a result of COVID-19 are available on our Bereavement Support page, along with an online Book of Condolence. 

Domestic Abuse

• Advice and organisations who can support you if you or someone you know are affected by domestic abuse is available on the Gov UK support for victims of domestic abuse webpage (Opens in a new window). More local services are listed on our Domestic Abuse page.
• The Home Office has launched a new 'Abuse Codeword Scheme'. The scheme provides a simple and discreet way for people experiencing domestic abuse to signal that they need immediate help from the police or other support services, using a codeword in their local pharmacy. Find full details can be found on the Government website ( Opens in a New Window).

Other support and advice

Citizens Advice Broxtowe 

• For General advice please call – 0300 4568369
• For Consumer advice please call – 03454 040506
• For Universal Credit advice please call – 0800 1448444 or visit www.citizensadvice.org.uk/helptoclaim (Opens in a new window)
• For Debt advice only please call  01773 768363 (Eastwood area) or 01159 173802 (Beeston area)
• For Webchat advice then please visit – www.citizensadvice.org.uk/about-us/contact (Opens in a new window)

They have also put useful information on their website about what Coronavirus means for you - view the Citizen's Advice Coronavirus advice page (Opens in a new window) 

Scams

The community has really come together during the period of uncertainty we are facing during the COVID-19 outbreak. However, there are some people who are taking advantage of the situation and targeting the most vulnerable.

We don't want to discourage anyone from helping their neighbours or family members, and we don't want to breed distrust in those genuine members of the community trying to support others.

We simply ask that you remain vigilant.

Advice is available on the Nottinghamshire County Council scams page (Opens in a new window).

A new hotline has been launched to stop fraudsters illegally targeting COVID stimulus schemes. Call the COVID Fraud Hotline (0800 587 5030) anonymously and free of charge to report suspected fraudulent activity.

Further information

• NHS Website (Opens in a new window)
• Government Covid-19 website (Opens in a new window)
• Public Health England website (Opens in a new window)