Support within the community

Support within the community

Information about support for individuals, as well as the support available in the community.

Page last updated: 2nd April 2020, 11.00am

Support for you

If you are self-isolating and have people around who can help

If you are self-isolating and have friends, family or neighbours who can help you to get essential supplies or who you can call if you need support, please continue to ask them to do this for you so that local services can support the most vulnerable.

You can view a list of Broxtowe businesses who are offering takeaway or meals on wheels services on our Open For Business page.

If you are vulnerable and have people around who can help 

If you are vulnerable and having to stay at home but have friends, family or neighbours who can help you to get essential supplies or who you can call if you need support, please continue to ask them to do this for you so that local services can support the most vulnerable.

If you are a vulnerable resident known to the Council 

The Council are contacting vulnerable residents known to us to check that they are ok and have everything that they need.

Housing Officers are contacting vulnerable tenants. If you are a tenant and are concerned, please contact the Housing Team on 0115 917 3400.

If you are an extremely vulnerable person

There are approximately 1.5 million people across the country who have been contacted, asking them to stay at home for 12 weeks - a strategy called 'shielding'.

If you are one of these people, you will have received a letter letting you know what you need to do.

More information on what you should do if you are shielding is available on the Government's Guidance on Shielding page (Opens in a new window).

Support organisations and links

Nottinghamshire Community Hub

A community hub has been established across Nottingham to signpost to local volunteer groups and partner agencies in the area. You can call Nottinghamshire County Council Customer Service Centre on 0300 500 8080 between 8.30am - 5.30pm, Monday to Friday.

Citizens Advice Broxtowe 

They have also put useful information on their website about what Coronavirus means for you - view the Citizen's Advice Coronavirus advice page (Opens in a new window) 

Community Support Packs

Community Support Packs for the north and the south of the Borough have been put together. You can download them below.

Mental Health

Organisations who you can contact if you are struggling with your mental health can be found on our Mental Health Page.

Sport England Funding

Sport England have announced £195 million package to help sport and physical activity through coronavirus. The money will help clubs and community organisations cope with the short and long-term impact of the pandemic. You can find the full information about the funding on their website (Opens in a New Window).

Protecting yourself from scams

The community has really come together during the period of uncertainty we are facing during the COVID-19 outbreak. However, there are some people who are taking advantage of the situation and targeting the most vulnerable.

We don't want to discourage anyone from helping their neighbours or family members, and we don't want to breed distrust in those genuine members of the community trying to support others.

We simply ask that you remain vigilant and share the following tips with others:

  • Try to only liaise with people you know.

  • Only buy the essentials you need, therefore the amount of money required is minimal, do not hand over a bank card - use cash only.

  • If the person says they are from a community organisation, ask for some ID or to verify their identity by calling the organisation directly, not the number on the card.

  • No legimiate organisation will contact you out of the blue and ask for payment information or access to treatment which doesn’t exist.

  • The Red Cross are NOT doing door to door testing as has been suggested in some areas.

  • Some fraudsters are offering to do shopping for residents, taking the money and then not returning with the goods. Others have offered to take a shopping list along with a bank card. This would be considered as theft and should be reported to the police.

Phishing emails

Scammers are also sending out coronavirus-themed phishing emails which attempt to trick people into opening malicious attachments or revealing sensitive information about themselves such as personal and financial details.

In the same way that we have seen fake TV licensing and HMRC emails, we are now seeing phishing emails claiming to be from organisations affiliated with the Centre for Disease Control and Prevention (CDC) and the World Health Organisation (WHO).

There have also been some variations on current scams with fake emails appearing to be from HMRC offering a tax rebate due to the Coronavirus.

Please be aware of any suspicious emails and do not click on the links or attachments, and do not respond to any unsolicited messages or calls asking for your personal or financial details.

Reporting a crime

If you have been a victim of fraud or cybercrime, report it via the Action Fraud website (Opens in a new window) or by calling them on 0300 123 2040.

Guidance for Mutual Aid Groups

Handling personal data

The Information Commissioners Office  (ICO) have issued advice for community groups to help them ensure they are handling personal data correctly. Some not-for-profit organisations are exempt from  paying the ICO's registration fee as a community group, but it's still important that you follow the data protection guidance when handling people's information. View the ICO's information for community groups (Opens in a new window)

Emergency Handbook

It is also advised that Community Groups produce an emergency volunteer handbook for COVID-19 relief efforts. 

Download a Template Emergency Handbook (.pdf) (3.24MB) (Opens in a New Window) 

Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777