Support within the community

Support within the community

Information about support for individuals, as well as the support available in the community.


Support for you

I have friends and family who can help

  • If you are self-isolating and have friends, family or neighbours who can help you to get essential supplies or who you can call if you need support, please continue to ask them to do this for you so that local services can support the most vulnerable.

I am a Council tenant

  • If you are a Council tenant and don't have people who can help you, please contact the Housing Team on 0115 917 3400.

I don't have anyone who can help

  • Broxtowe Borough Council is working with Nottinghamshire County Council and other agencies to coordinate a range of support packages for our most vulnerable residents at risk from Coronavirus. If you need urgent non-medical support, or if you are worried about an elderly or vulnerable neighbour, please get in touch.
  • Search for support online (Opens in a new window) or call the hub on 0300 500 8080.

Test and trace support payment

The Government have announced a new financial package to support and enforce self-isolation. In some circumstances, if you are required by law to self-isolate from the 28 of September, you may be supported by a payment of £500, payable from Broxtowe Borough Council.

For more information and how to apply visit our Test and Trace Support Payment page.


Advice in other formats

Doctors of the World are providing regular updates of translated guidance based on the NHS and the UK government’s advice and health information. The information is translated with the support of British Red Cross, Migrant Help, Clear Voice, and the Eastern European Resource Centre and is aimed at the migrant and asylum-seeking communities in the UK.


The community has really come together during the period of uncertainty we are facing during the COVID-19 outbreak. However, there are some people who are taking advantage of the situation and targeting the most vulnerable.

We don't want to discourage anyone from helping their neighbours or family members, and we don't want to breed distrust in those genuine members of the community trying to support others.

We simply ask that you remain vigilant.

Advice is available on the Nottinghamshire County Council scams page (Opens in a new window).

A new hotline has been launched to stop fraudsters illegally targeting COVID stimulus schemes.. Call the COVID Fraud Hotline (0800 587 5030) anonymously and free of charge to report suspected fraudulent activity.

 Guidance for Mutual Aid Groups

Handling personal data

The Information Commissioners Office  (ICO) have issued advice for community groups to help them ensure they are handling personal data correctly. Some not-for-profit organisations are exempt from  paying the ICO's registration fee as a community group, but it's still important that you follow the data protection guidance when handling people's information. View the ICO's information for community groups (Opens in a new window)

Emergency Handbook

It is also advised that Community Groups produce an emergency volunteer handbook for COVID-19 relief efforts. 

Download a Template Emergency Handbook (.pdf) (3.24MB) (Opens in a New Window) 

Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777