Methods of Engagement
Through listening and responding to views and feedback, the Housing Team can ensure that customers are at the heart of shaping our services. Feedback from your experience of our services is essential for highlighting what is working well and where improvements are needed. By listening to feedback and reflecting the Social Housing Green Paper we have developed the Housing Engagement Strategy ( Pdf ) (448KB) (Opens in a New Window) for 2019 - 2022 .
A range of methods exist for you to engage with us from something that may only take a minute to over an hour as and when you choose. Getting involved can help you to develop a greater understanding of Housing services and bring about positive change.
Get Involved
To sign up to take part in any of the methods you can let us know using our Your Voice, Your Views Form or emailing housingengagement@broxtowe.gov.uk or by calling 0115 917 3935.
Contents
Go Digital
Engagement that takes five minutes of your time!
| GO DIGITAL | |||
| Activity Type | Method | Overview | Frequency |
| Receiving Information from us |
Social Media/Website
|
Messages on key Housing services, including self-service forms |
Weekly |
|
Sent out to subscribers of Council Housing through ‘Email Me’ |
Monthly | ||
| Providing Feedback
|
Private group for Housing customers to respond to posts asking for opinions of services and access Housing related news and information |
Weekly | |
|
Undertaken with customers about services to gauge satisfaction |
As required | ||
|
Undertaken when changes to services are being considered that will directly impact on customers |
As required | ||
On the Move
| ON THE MOVE | |||
| Activity Type | Method | Overview | Frequency |
Active Engagement |
Neighbourhood Champions |
Tenants supported to act as a link between their community and Housing, providing feedback on how services can be improved |
Flexible |
|
Funding available for small scale projects that will benefit Housing customers and their neighbourhoods |
As Required | ||
|
Neighbourhood Walkabouts |
Tenants and leaseholders are invited to join Housing employees on a walkabout of their area |
Annually | |
|
Opportunity for residents to find out about Housing services and talk to employees |
Flexible | ||
|
Service Inspectors |
Tenant supported to inspect services and ensure standards are being achieved |
Monthly | |
|
Housing Surgeries |
Face-to-face sessions to discuss concerns and ask questions relating to housing issues |
Quarterly | |
|
Community Groups |
Groups with a majority of Housing customers, benefiting Housing neighbourhoods can receive support to become a Council recognised group |
Flexible | |
|
Social Activity Groups |
Independent Living tenants who manage social funds and organise activities for the benefit of their schemes, with support available from Housing |
Flexible
|
|
Take a Seat
| TAKE A SEAT | |||
| Activity Type | Method | Overview | Frequency |
| Active Engagement |
Considers information around performance and complaints to recommend service improvements. Also supports delivery of Housing engagement activities |
Monthly | |
|
Task and Finish Groups |
Undertake scrutiny reviews of a service area, or part of and make recommendations for service improvements |
3 - 4 meeting over 6 months | |
Your Voice, Your Views
Customer who engage with Housing are supported throughout their involvement and are able to access training to assist them in their role, at no cost to themselves.
Complete our online form to let us know how you would like to get involved: www.broxtowe.gov.uk/getinvolved
Further Details
For further details about your preferred engagement methods contact the Housing Engagement Team:
Email: housingengagement@broxtowe.gov.uk
Phone: 0115 917 3935
Address: Engagement Team, Housing Department, Broxtowe Borough Council, Council Offices, Foster Avenue, Beeston, Nottingham, NG9 1AB