Methods of Engagement
Through listening and responding to views and feedback, the Housing Team can ensure that customers are at the heart of shaping our services. Feedback from your experience of our services is essential for highlighting what is working well and where improvements are needed. By listening to feedback and reflecting the Social Housing Green Paper we have developed the new Housing Engagement Strategy ( Pdf ) (448KB) (Opens in a New Window) for 2019 - 2012 .
A range of methods exist for you to engage with us from something that may only take a minute to over an hour as and when you choose. Getting involved can help you to develop a variety of new skills like using computers, communication skills, team work, and more.
Get Involved
To sign up to take part in any of the methods you can let us know online or emailing housingengagement@broxtowe.gov.uk or by calling 0115 917 7777.
Methods
No More Than 30 Minutes
| Method | Overview |
|---|---|
|
Social Media and Website |
Weekly messages on key Housing services, including links to online forms. |
|
Housing News Bulletin |
A monthly email bulletin providing the latest news for customers. You can subscribe to Email Me to receive this bulletin. |
|
Consultations |
Undertaken as required when changes to services are being considered that will directly impact you. |
|
Surveys |
Undertaken after a service has been received so we can gauge customer satisfaction |
|
STAR (Survey of Tenants and Residents) |
A biennial survey undertaken with tenants and leaseholders to seek feedback on the areas they live in and the services received. |
|
Housing Surgeries |
Quarterly face-to-face sessions with Housing Officers for you to discuss concerns and asks questions relating to the service. |
|
Meet the Manager Events |
Targeted sessions held in key areas to enable customers to meet Housing Managers and discuss the services they receive. |
30 Minutes to 1 Hour
| Method | Overview |
|---|---|
|
Estate Walkabouts |
Tenants and Leaseholders are invited to join Housing Officers on a walkabout of their neighbourhood approximately once a year. |
|
Tenant Inspectors |
Tenants are supported once a month to inspect Housing Services to ensure standards are being achieved. |
|
Mystery Shopping |
When we're reviewing a service, customers can help by testing those services to ensure standards are being achieved. |
|
Community Champions |
Tenants can act as a link between their community and the Housing Team, providing direct feedback on how services can be improved. |
|
Social Activity Groups |
Independent Living Tenants can form groups to organise activities at their schemes and manage social funds. |
|
Digital Champions |
Customers can be trained to help others get online. |
Over 1 Hour
| Method | Overview |
|---|---|
|
Resident Involvement Group (RIG) |
A group of customers who support engagement and considers service improvements at monthly meetings. |
|
Housing Performance Group |
A group tenants and elected members who meet quarterly to discuss the monitoring of the Housing Revenue Account Business Plan. They also look at recommendations made through scrutiny reviews. |
|
Task and Finish Groups |
Groups of customers who undertake scrutiny reviews of services and make recommendations for improvements at least twice a year. Being involved in a Task and Finish Group can lead to work experience opportunities. |