STAR (Survey of Tenants & Residents)

STAR (Survey of Tenants & Residents)

As part of our commitment to developing and improving the services tenants and leaseholders receive from Broxtowe Borough Council’s Housing Department we conduct STAR every two years. STAR will be sent out from 15th July 2019.

Complete the STAR Survey online (Opens in a New Window)

The results are taken into consideration when plans are being made for future service delivery. STAR is used by a large number of social landlords so we are able to compare the results of our survey against the results of other landlords to assess how we are performing in relation to them.

Responses to the survey will be kept confidential.  A reference number has been allocated to each tenant and leaseholder to enable a more detailed analysis of results to be carried out, for example at an area level. Only a small number of officers will have access to the data which links the unique reference number to your address. Unless you state you wish to be contacted regarding the information you have provided the answers given will remain confidential.

All surveys must be submitted by 8th September 2019.  You must only complete STAR if you live in a rented or leasehold property where you pay your rent or service charge to Broxtowe Borough Council.

If you have any questions about STAR, please contact:

Housing Services and Strategy Manager

Broxtowe Borough Council

Council Offices

Foster Avenue




Tel: 0115 917 3259

tel: 0115 917 7777