What is a Lifeline?
The Lifeline home unit is connected to the mains power supply and the telephone line. It enables you to generate a call for help when and if you need it, immediately contacting the Tunstall Response 24/7 call centre, who will be able to provide you with the assistance you require.
How does it work?
The Lifeline unit works through your telephone point and calls through to the Tunstall Response call centre. Each unit has a pendant, which can be worn around the wrist or around the neck. When the specially coded pendant is activated it will work from anywhere in your home or garden (typically up to 50m radio range).
Who answers my call?
All calls are answered by the Tunstall Response call centre staff, who will do all they can to help, whatever the problem. One of their first duties is to reassure the caller whilst also making contact with the person or service required.In order to contact the appropriate person, some personal information will be required, for example, your doctor, medical details, nearest relative or friends and key holders. This information is held in the strictest confidence.
What equipment do I need?
For installation within 10 working days you must have a modern plug in telephone point and a 13 amp power socket within 1.5 metres of each other. These facilities are not provided by Broxtowe Borough Council, but the Council's officers will be pleased to offer guidance regarding these matters.
Who maintains the equipment?
Regular maintenance and repair of your Lifeline is included in the weekly charge and will be carried out by Broxtowe Borough Council officers.
Is there a cost for having a lifeline?
There is a small weekly cost for the Lifeline service, which is inclusive of the equipment, installation, 24 hour emergency cover and servicing. Please contact us for further details.
How can I obtain a Lifeline?
If you are of state pensionable age or have a disability or illness and you live in non-sheltered accommodation within the Borough of Broxtowe you will be eligible for inclusion on our Lifeline waiting list. If you have any questions or would like to apply for a Lifeline please contact us using the details for the area you live in. You can find out more about Lifelines by telephone (0115 917 3358) or email (firstname.lastname@example.org)