- STAR (Survey of Tenants & Residents)
STAR (Survey of Tenants & Residents)
With the last issue of the Tenant and Leaseholder Matters we included our annual STAR (Survey of Tenants and Residents) survey.
Thank you to everyone who returned a completed questionnaire. Results of the survey showed that:
Service Provided by Broxtowe Borough Council
Overall Quality of Homes
Neighbourhood as a Place to Live
The way the Housing Department Deals with Repairs and Maintenance
Broxtowe Borough Council Listens to Your Views and Acts Upon Them
Rent Provides Value For Money
Retirement Living Tenants Service Charge Provides Value for Money
We have identified the need to improve how we listen to your views and how we act upon them. We have already begun work to improve how we learn from the complaints we receive and use them to improve our services.