Broxtowe Borough Council actively encourages its tenants to get involved in how we provide our services.
The Capital Works team are always looking to improve the service provided and the type/colour of the fittings used when refurbishing our properties.
If you would like to be part of the selection process please contact the council's Tenant Liaison Officer, or take a look at the Resident Involvement pages.
Our Contract Partner
United Living (previously known as Bullock Construction) have been awarded the 7 year contract from April 2015 - March 2022 and will be providing the same high standards of housing modernisations.
* To read more about our contract partner, see the document Our Contract Partner.
The works that are currently being carried out involve the replacement of kitchens and the upgrading of the electrical installation. This work is presently being carried out in the Broxtowe area.
To find out if you're included in next year Modernisations Programme, please ring the Capital Works team on the number provided.
*Please note that if you have recently had a new kitchen installed, your property will not be included in this programme.
**All modernisation works are subject to survey.
Consultation & Tenant Choice
Through consultation with the Homes Group a selection of high quality durable kitchen fittings have been chosen for this modernisation work. If you would like to be involved in the Resident Involvement Group please contact the Resident Involvement Co-ordinator.
We carry out extensive consultation with those who are involved in these schemes in order that the available choices can be selected. Any special requirements can also be taken into consideration at this stage, further information can be obtained by reading the Tenant Information Pack. The modernisation work is being carried out by our strategic partnering contractors United Living.
Our Code of Practice
We will always:
Use photo identity cards
Use adequate protective sheets
Clean up properly and promptly
Update tenants on progress
Report any damage
Return keys where they have been issued
Stop work if the householder is distressed
We will not:
Use WC without permission
Use the home as storage for materials
Make promises that can't be kept
Use radios or other audio equipment
Accept offers of work direct
Use residents' telephones
Use residents' electricity
Throughout previous work programme's we have sought continuous improvement on the quality of the work in the form of feedback from tenants who have undergone the modernisations. The results to date have been very encouraging.
Completion Of the Modernisation Works
When completed, all of the work to your home is guaranteed for 12 months and any faults that may occur will be rectified by United Living personnel as set out in the Tenant Information Pack provided at the start of the work. At the end of 12 months the Council's repairs section will resume responsibility for any repairs.
If this type of work has been carried out within the last 12 months and you experience a problem, you can contact the Council. However, if the problem occurs out of working hours, please contact Housing Repairs or Housing Out of Hours Emergency Repairs using the contact details below.
Let Us Know What You Think
We are continually striving for improvement in how we carry out the modernisations.
We would be grateful if you could spare a few moments to complete the Tenant Satisfaction Survey under online forms. Your comments enable us to evaluate our performance and use your opinions to improve our service delivery.
You can feedback your comments to us through the paper copy tenant satisfaction survey document provided on completion of the works or by filling in the online tenant satisfaction survey located under online forms.
Successful returns of the satisfaction survey will mean you are in with a chance to win a quarterly prize draw.