C47 - ICT Service Desk Officer

Salary: £26,669 - £28,013 Plus a £2,157 market supplement (Grade 6)

We are looking for a passionate and enthusiastic individual to join our successful ICT team as an ICT Service Desk Officer located at Beeston supporting approximately 550 Users across the Council

You will be working in an exciting, ever changing and varied environment. Being customer focused is critical as well as the ability to deliver services and solutions to set standards and deadlines.

We will expect you to be proficient in ICT software and applications including Windows Server Environments, Windows 10 / 11 clients, Microsoft Office Suite and products, and have some knowledge of first line Operational Support.

Ideally, you will have an ICT academic qualification, experience of operating on an ICT service desk system in a similar role as well as strong administrative skills.

Based at the Council Offices in Beeston, your main duties will include first line technical support, computer operations, performing operational checks, building and installing PCs along with any related software, monitoring the network and computer systems, maintenance activities, physical audits and associated clerical tasks. 

When completing your application form, please tell us about yourself, explain how your experiences demonstrate how you fulfil the requirements of the Job Description and Person Specification.

Our preferred method for applying for jobs is online at www.broxtowe.gov.uk.  (Please do not send CVs).

Previous Applicants need not apply.

Please quote reference No: C47

Closing date:  Thursday 18 July 2024

View the Job Description(.pdf)(113KB)(Opens in a New Window)

View the Person Specification(.pdf)(169KB)(Opens in a New Window)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.

Customer Services
tel: 0115 917 7777