Post Ref: C67/C68 - 2nd Line ICT Technical Officer

Post Ref: C67/C68 - 2nd Line ICT Technical Officer

Salary: £28,000 per annum. (Grade 6 including market supplement of £4,253).

We are looking for a passionate and enthusiastic individual to join our successful ICT team as an ICT Technical Support Officer located at Beeston supporting approximately 550 Users across the Council.

Do you have the ability to own, diagnose, record and resolve user problems and technical faults quickly and accurately?

The post holder will need to be able to provide effective and efficient support to the Council’s internal customers and provide support for our Datacentre consisting of Virtual Infrastructure and SAN technologies.

If you can demonstrate that you have worked in a customer focused ICT environment and have excellent verbal and written communication skills this could be the job for you.

You will need to have previous experience in Microsoft Windows 10, MS Office including Outlook, Active Directory, Microsoft Exchange, Microsoft SCCM, SQL, IIS, Cloud and VMware. Any experience of Council business systems would be advantageous.

Additional responsibilities include providing technical support for applications at server, CISCO network switch and router level, including system upgrades and project work.

This role is varied and exciting offering the right candidate a great career opportunity; you may have the necessary experience but are keen to enhance your understanding and experience within a small knowledgeable team.

IT qualifications, Customer Services training and ITIL Foundation are desirable.

When completing your application form, please tell us about yourself, explain how your experiences demonstrate how you fulfil the requirements of the Job Description and Person Specification.


Please quote reference no C67/C68

Closing Date: Wednesday 1st December 2021 at 5.00 pm

View the Job Description

View the Person Specification

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.

Human Resources
tel: 0115 917 3372