Post Ref: C83 - Customer Services Officers (2 posts)

Post Ref: C83 - Customer Services Officers (2 posts)

Salary: £18,724 - £21,331 per annum.

We are recruiting two Customer Services Officers to join our established team based at the Council Offices in Beeston.

As a customer services specialist you’ll have the ability to answer and resolve a wide variety of enquiries over the telephone and face to face. We provide a broad range of different services, including Benefits, Council Tax, Housing Repairs and Refuse, so you’ll need the ability to quickly understand and interpret information from a range of sources.

The service is very busy handling over 100,000 enquiries every year, so solving problems and queries in a quick and efficient manner is one of our key objectives. Whilst previous Call/Contact Centre experience in this type of role would be preferable, but if you can demonstrate a real commitment and desire to help people, then this could be the role for you.

As a forward thinking employer, the Council is able to provide:

  • Comprehensive training for all services provided and systems used
  • A pleasant working environment
  • Flexible hours of working
  • Access to a final salary pension scheme

Full-time posts: the working hours are between 08:30 and 17:00, Monday to Thursday and 08:30 and 16:30 on Fridays.  

Please quote reference No: C83

Closing Date: Wednesday 11th December at 5.00 pm

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.

Human Resources
tel: 0115 917 3372