Post Ref: F158b - Part Time Income Collection Officer

We are looking for an Income Officer to join our Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies.  Working alongside the other members of the team you will effectively manage and collect rent whilst providing a high level of support to customers to help them to sustain their tenancies. 

In this role, you will work in partnership with both internal and external partners, including our Financial Inclusion Officers, to help sustain tenancies. You will also be required to take enforcement action which includes presenting your own cases at the County Court. 

The successful candidate should be familiar with following procedures and be able to work as part of a team. You will manage your own caseload and be responsible for organising your week to ensure time is spent in the office and in the community, including meeting customers in their own homes.

Full training will be given to candidates with transferable skills who have the ability and willingness to learn.  

We’re looking for an individual who has experience of:

• Working in social housing.
• Strong communication skills and the ability to deal with customers and various internal and external partners.
• The ability to deal with a complex caseload and tight deadlines.
• The ability to record and report information accurately both verbally and in writing.

 The ideal candidate will have:

• Welfare benefits knowledge.
• A great track record for providing excellent customer services.
• The ability to work with minimal supervision and keep to tight deadlines.
• Excellent interpersonal skills

• Someone who will represent GREAT values and behaviours
• Ability to learn quickly through training and support from colleagues.

What you need to know:

• This is a permanent role based at the Council Offices, Beeston with some home working.
• Working hours are 18.5 hours per week, working an alternate Wednesday & every Thursday & Friday – office opening hours are 8.30am – 5pm/4.30pm on Friday. You will be required to carry out an office “cover “day regularly when you will be required to work in the office at Beeston from 8.30am – 5pm or 4.30pm on Friday.
• There will be a requirement to work outside of office hours on occasions.
• Training to help you in the role will be provided
• Travel across the Borough is essential, and mileage will be paid

 Successfully shortlisted candidates will be asked to attend a formal interview which may include a test in order to determine suitability for the role.

For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on 0115 9173216 (Monday – Wednesday) or Joanne Townsend; Income Collection Manager 0115 9173267 (Thursday – Friday).

Expected interview date: Tuesday 13 June 2023

 Please quote reference no: F158b

Closing date: Wednesday 31 May 2023 at 5.00 pm

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.