Post Ref: H14 - Aids and Adaptations Officer

We are seeking an enthusiastic, self-motivated and customer-focused individual, who can fulfil this challenging but rewarding role within the Council’s Capital Works team. This small, dedicated team delivers a wide range of building projects to both our housing stock and the Council’s public building portfolio. The Council have a social housing stock of approximately 4300 homes and the focus of this role is to deliver a high quality aids and adaptations service for this housing stock (a separate Private Sector Housing team deliver the Disabled Facilities Grant service for housing association and private dwelling).

You will independently manage a caseload of adaptations and will need to liaise with a variety of in house and external parties including Occupational Therapists and contractors to deliver both minor and major adaptations. You will be supported by the wider Capital works team to deliver the service.

Customer service is a key part of the role. You will be the primary contact for all internal and external stakeholders for the adaptations service. You will need to be able to communicate effectively and adapt communication methods to provide an accessible service to all users.

The post has a positive approach to training and development and the Council will seek to facilitate appropriate job related training. Please ensure you demonstrate in your application how you achieve the essential and desirable criteria set out in the person specification. Consideration may be given to applicants who do not achieve all essential criteria, but are able to demonstrate a good level of relevant work experience.

We’re looking for an individual who has experience/ knowledge in:

• Working in a housing related field
• Minor and major property adaptations for disabled people
• Property inspections and checking work for defects
• Housing and disabled adaptations related legislation

 The ideal candidate would be:

• Someone with excellent customer service and communication skills
• Enthusiastic and well-motivated
• Computer literate
• Someone who represents our GREAT values and behaviours

 What you need to know:

A short test will form part of the interview.

If you’d like to have an informal chat about the role, please contact Stephen Grimes, Project Manager on 0115 9173918

An enhanced DBS (Disclosure and Barring service) check will be required prior to appointment.

Expected interview date: Likely w/c 10^th or 17^th April

Please quote reference No: H14

Closing date: Wednesday 29 March 2023 at 5.00pm

View the Job Description

View the Person Specification

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.