POST REF: H321 - Area Housing Assistant
An exciting opportunity has arisen to join the Tenancy and Estates Team. We are looking for someone who is committed to making a difference to people’s lives. As an Area Housing Assistant, you will provide housing management support, act as a crucial first point of contact to customers, some of whom will be vulnerable. You will be required to provide people with the advice and assistance most appropriate to their individual needs, to enable them to sustain their tenancies.
You will have the skills essential to support people in their own homes and communicate effectively and sensitively with people from a diverse range of backgrounds and circumstances. Although not essential, we would like you to have an awareness of housing issues.
Your role will involve daily contact with tenants, in our offices or working alone around the Borough. You must be capable of working independently and be self-motivated as well as part of a team. With the support of an Area Housing Officer, you will be responsible for your own caseload and providing advice to customers on a wide range of housing management issues. This means you must have the ability to make informed decisions.
This is a proactive and demanding role, and you will need energy, excellent communication skills, and the ability to deal with cases, some of which will be complex. You will have a proven ability to record and report information accurately and concisely, verbally and in writing, and the confidence to manage interviews with people who may be in distress.
Please quote reference no: H321
Closing date: Wednesday 29 March 2017 @ 5.00pm