Post Ref: H44 - Money Advisor (Financial Inclusion)

Post Ref: H44 - Money Advisor (Financial Inclusion)

Salary: Up to £25,867 per annum 37 hours per week

We are looking for a Money Advisor to join our Financial Inclusion Service within the Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies. Working alongside another Money Advisor, you will provide advice and guidance to our tenants to help them maximise their income, avoid financial difficulties and budget effectively.

You will work closely with colleagues across the Housing team to support tenants to pay their rent, minimise arrears and prevent tenancy failure.

Experience of working within an advice giving role is essential, but full training will be provided to increase your knowledge. Most importantly you need to have the drive and enthusiasm to provide an exceptional service to our tenants.

We’re looking for an individual who has proven experience of:

  • Working in an advice giving environment either within social housing or another setting which gives you transferable skills.
  • Strong communication skills and the ability to deal with various internal and external agencies.
  • The ability to deal with a complex caseload and tight deadlines.
  • The ability to record and report information accurately both verbally and in writing.

 The ideal candidate will have:

  • Welfare benefits knowledge.
  • A great track record for providing excellent customer services.
  • The ability to work with minimal supervision and keep to tight deadlines.
  • Excellent interpersonal skills
  • Someone who will represent GREAT values and behaviours
  • Ability to learn quickly through training and support from colleagues.

We Offer

  • a generous annual leave entitlement of 27 days plus 8 days’ bank holidays
  • flexible working arrangements including flexi-time
  • access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

What you need to know:

  • This is a permanent role and will be based at our Beeston office along with some home working, although travel throughout Broxtowe Borough will be required. You will visit tenants in their homes and at the office.
  • Working hours are 37 hours per week, with business hours Monday to Friday 8.30am – 5pm
  • There will be a requirement to work outside of office hours on occasions.
  • Training to help you in the role will be provided
  • Travel across the Borough is essential, and mileage will be paid

Successfully shortlisted candidates will be asked to attend a formal interview which may include a test in order to determine suitability for the role. Previous applicants need not apply.

For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on 0115 9173216 (Monday – Wednesday) or Joanne Townsend; Income Collection Manager 0115 9173267 (Thursday – Friday).

Please quote reference No: H44

Closing date: Friday 15 July 2022 at 5.00pm

Expected interview date: Tuesday 26 July 2022

View the Job Description

View the Person Specification

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.

Human Resources
tel: 0115 917 3372