Post Ref: L59 - Housing Mediation Co-ordinator P/T

Post Ref: L59 - Housing Mediation Co-ordinator P/T

Salary: £21,399 - £22,658 pro rata per annum. 18.5 hours per week

Do you put customers first? Are you passionate about supporting volunteers and customers?  Can your knowledge and understanding of mediation and local authority housing provide the skills needed to deliver an essential service for customers?  If so, Broxtowe Borough Council’s Housing Department has an exciting opportunity for you.  We are recruiting for an approachable, enthusiastic and self-motivated individual to join our Engagement Team to support volunteers, working with customers to resolve cases of neighbour nuisance.

About the role

As the Mediation Co-ordinator you will be the first point of contact for the Mediation Service and will deal with all enquiries from potential volunteers, customers and agencies. You will ensure that volunteer mediators are recruited and developed, along with overseeing their day-to-day supervision to enable them to carry out their role effectively.

You will be responsible for ensuring that the Mediation Service operates within nationally recognised best practice guidelines, overseeing the assessment of volunteer mediators and co-ordinating the processes for external assessment and certification of their competence. Through this role you will be able to undertake periodic reviews of the service and prepare reports to inform service developments.

This is a part time role and the days and hours of work will be agreed with the successful candidate. Ideally the hours would be spread over five days.

About you

  • Excellent communication and interpersonal skills
  • Impartial and diplomatic
  • Supportive to motive others to achieve their goals
  • Deliver presentations and training
  • Organised and able to work using own initiative
  • Strong time management skills and able to work under pressure
  • Handle competing priorities to meet deadlines and commitments
  • Excellent report writing skills to summarise complex information and clearly present detailed statistics
  • Working knowledge of Microsoft Office

About the Housing Department

Broxtowe Borough Council’s Housing Department owns and manages over 4,000 social housing properties and provides a wide range of services to our customers. The Department listens to and values the views and opinions of its customers to improve services to further achieve the corporate objective of becoming an ‘Excellent Housing Provider’.

Our offer to you

Broxtowe Borough Council offers excellent benefits including local government pension scheme, childcare vouchers and reduced health and fitness membership. The Council also offers a generous holiday entitlement and flexible working hours.

In return for your skills, knowledge and experience, you’ll enjoy our support in helping you to develop a highly rewarding career.


For an informal chat, please contact Claire Reed on 0115 917 3616.

Please quote reference no L59

Closing date:  Wednesday 20 March 2019 at 5.00pm

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Human Resources
tel: 0115 917 3372