Post Ref: TMPH66 - Temporary Area Housing Officer

Post Ref: TMPH66 - Temporary Area Housing Officer

Salary: £21,827 - £23,111 per annum. Up to 12 months temporary maternity cover

Broxtowe Borough Council is looking to recruit an Area Housing Officer to help deliver and improve its Housing Neighbourhood Management Service. As a Housing Officer, your role will include daily contact with customers and you will assist them with their housing and tenancy issues.

You will manage tenancies and tenancy issues, an anti-social behaviour caseload and you will also manage a patch neighbourhood within the Borough. The key focus of the team and the role is to improve the quality of neighbourhoods, to sustain tenancies and to deal effectively with issues of anti-social behaviour that may arise.

You will work as part of team of Housing Officers and Housing Assistants delivering this service. The ability to work as part of a team but also to manage your own caseload is important, particularly as the role will spend a lot of time lone working in the community.

You will need to work closely with other departments and agencies to achieve positive results for customers and to improve neighbourhoods and therefore an ability to communicate with a wide range of audiences and build relationships is important.

You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be suffering difficulties because of their personal circumstances

 We’re looking for an individual who has experience in:

  • Experience in working in a housing department
  • Experience in working with customers
  • Experience in working with vulnerable people

 The ideal candidate would be:

  • Able to manage their own caseload
  • Able to work under pressure and with constantly changing priorities
  • Have strong communication skills, both verbally and written
  • Someone who represents our GREAT values and behaviours

 What you need to know:

If you would like to have an informal chat about the role, please contact Rachel Davis, Tenancy and Estates Manager, on 0115 9173548.

Expected interview date: Week beginning 15th June 2020

Please quote reference no TMPH66

Closing date: Wednesday 3rd June 2020 at 5.00 pm

View the Job Description

View the Person Specification

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.

Human Resources
tel: 0115 917 3372