Payphone Removal

Payphone Removal

Broxtowe Borough Council has received written notification identifying 7 public payphones in the borough which have been proposed for removal by British Telecoms (BT).

BT has placed consultation notices on the relevant payphones and the Borough Council is consulting on three options:

  • to agree to the removal
  • to adopt the call box for use by the local community; or
  • to object to the removal

The location of the payphone boxes to be removed can be viewed on our Payphone Consultation map page(Opens in New Window) (Opens in a New Window):

  • Carwood Road, Beeston
  • Awsworth Lane, Cossall
  • Front of Festival Inn, 2 Ilkeston Road, Trowell
  • Corner of Lawrence Avenue/Tennyson Square, Awsworth
  • Corner of Pinfold Lane/Nottingham Road, Stapleford
  • Junction of Raglan Street/Nottingham Road, Eastwood
  • Church Street, Eastwood

The consultation closed on 17 December 2019. Comments received were reported to Policy and Performance Committee on 5 February 2020 where the following resolution was voted on by the Committee:

 RESOLVED that an objection be raised to the proposed removal of 6 of the 7 payphones in the Borough (not being that on Awsworth Lane, Cossall), with a request being made to British Telecommunications that these boxes are adopted by the Council.

The Council is now publishing a ‘Final Notice’(.pdf)(121KB)(Opens in new window) (Opens in a New Window) which has been sent to the Secretary of State and BT. Whilst objections have been raised to the removal of certain payphones BT does not guarantee that these phone boxes will be retained.

Reasons for Removal by BT

BT indicates that overall use of payphones has declined by over 90% in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98 per cent of the UK having either 3G or 4G coverage.

This is important because as long as there is network coverage, it's now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider. Phone boxes are not being removed where there is no network coverage, in accident black spots, and a number of other locations which meet criteria.

For further information please contact the Planning Department on 0115 914 3447 or

Adopt a Kiosk

Local communities have the opportunity to adopt a traditional red ‘heritage' phone box and use them for such purposes as a local information kiosk, library or for a defibrillator. It's really simple to do and it costs just £1 – see BT Adopt a Kiosk(Opens in New Window) (Opens in a New Window) for more information.


Customer Services
tel: 0115 917 7777