L14 L68 - Democratic Services and Complaints Officer (2 Posts)

If you are a local government professional with experience gained in working with Councillors and senior executives, this is an outstanding opportunity to be part of Broxtowe Borough Council’s Democratic Services Section.

You will need to demonstrate experience in supporting democratic processes, have a track record in providing exemplary services to elected representatives, have knowledge of working in the field of Democratic Services and the ability to demonstrate knowledge of a broad range of Democratic Services activities including committee administration and Councillor support. Furthermore, this is an opportunity to work within the Council’s complaints function, investigating and researching complaints before writing detailed findings.

As the Democratic Services and Complaints Officer, you will ensure that all aspects of the democratic function operate effectively, committees are supported and the Councillors are enabled to perform their political duties. You will be organised, accurate and able to work under pressure to pre-determined deadlines. You will be confident and tactful in dealing with the public, elected members and senior officers. You will also have excellent communication skills.

The ideal candidate would have: 

• Demonstrable experience of taking formal minutes of meetings that are then open to publication
• A strong understanding of the governance arrangements within local government
• Experience of working in a political environment and the ability to demonstrate political sensitivity
• Knowledge of the Council’s Complaints function
• Experience of giving advice at a senior level, both verbally and in writing
• Experience of working independently and using your own initiative to solve problems
• Experience of coping with a high workload with minimal supervision and to tight deadlines
• The ability to represent our GREAT values and behaviours.

As the majority of meetings are held during the evening you should be prepared to work out of normal office hours.  The Council operates a flexible working policy to accommodate this, in addition to supporting agile working.

For a chat about this position on an informal basis please contact Jeremy Ward, Head of Democratic Services and Deputy Monitoring Officer, on 0115 917 3278.

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme. You can read more about these at www.broxtowe.gov.uk/jobs

Please quote reference No:  L14, L68 Democratic Services & Complaints Officer

Closing date:  7 September 20205 at midnight

Expected interview date: w/c 15 September 2025

View the Job Description(PDF)(94.3 KB)(Opens in a New Window)

View the Person Specification(PDF)(104 KB)(Opens in a New Window)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.