Taxis (Hackney Carriages), and Private Hire Vehicles together with their drivers and Private Hire Operators are licensed by local authorities.

Licensing provides a visible assurance to the public that the vehicle has been checked for safety and that the driver has been checked medically, and is a fit and proper person to hold a licence. Drivers take a driving test and have a criminal records check undertaken on them before their licence is issued.


Accessibility for wheelchair users in licensed vehicles

Section 165 and section 167 of the Equality Act 2010 came into force on 6th April 2017 and aims to prevent discrimination against wheelchair users by hackney carriage and  private hire drivers.

Section 167 of the Equality Act 2010  provides Licensing Authorities with the power to make a list of wheelchair accessible vehicles so wheelchair users are made aware of the accessibility of hackney carriages and private hire vehicles licensed by Broxtowe Borough Council.

Section 167 List of Wheelchair Accessible Vehicles
Plate Registration Colour Make Model Hackney or Operator Information






Hackney Carriage

May be booked through Eastwood Cars

 Drivers of hackney carriages and private hire vehicles designated by the licensing authority as being wheelchair accessible must comply with the requirements of Section 165 of the Equality Act 2010, unless they have been issued with an exemption certificate (see below).

The duties under section 165 are:

  • to carry the passenger while in the wheelchair
  • not to make any additional charge for doing so
  • if the passenger chooses to sit in a passenger seat to carry the wheelchair
  • to take such steps as necessary to ensure that the passenger is carried in safety and reasonable comfort
  • to give the passenger such mobility assistance as is reasonably required.

Mobility assistance is defined as:

  • to enable the passenger to get into or out of the vehicle
  • if the passenger wishes to remain in the wheelchair, to enable the passenger to get into and out of the vehicle while in the wheelchair
  • to load the passenger’s luggage into or out of the vehicle
  • if the passenger does not wish to remain in the wheelchair, to load the wheelchair into or out of the vehicle.The meter should not be left running whilst the driver performs any of these duties. 

It is an offence for a driver of a wheelchair accessible vehicle not to comply with the above duties. Any failure to comply with these duties will be treated very seriously and may result in prosecution and/or referral to the Council’s Licensing and Appeals Committee.

Any private hire vehicles can be pre-booked via the operator (Subject to availability). It may be advisable to contact the operator before booking to see whether a vehicle satisfies your requirements if you think your wheelchair may exceed the average dimensions of a defined reference wheelchair.


You can complain about a Hackney Carriage or a Private Hire vehicle or driver licensed by Broxtowe Borough Council.

Broxtowe Borough Council's Licensing Team is responsible for investigating complaints in relation to drivers, vehicles and operators licensed by the Council.

The Licensing Team's powers are limited to dealing with breaches of conditions attached to licenses or where a licence holder has failed to abide by legislation governing their licence.

The types of complaints the Licensing Team deal with include:

  • Poor customer service
  • Poor standards of driving
  • Overcharging
  • Vehicle defects
  • Failures to display driver/vehicle identification
  • Drivers intentionally prolonging journeys
  • Noise nuisances
  • Plying for hire
  • Issues against an operator

Please email your complaint to  


Broxtowe Borough Council is the statutory licensing authority for hackney carriage and private hire vehicles, drivers and private hire operators that work within the district. Currently the Council has a number of policies, procedures and protocols which set out the Council’s approach to that statutory function. The new policy brings these disparate documents together in one cohesive document.

The policy has regard to the proposed Clean Air Zones which will be established in Nottingham and Derby by 2019, assisting drivers to become compliant with the Clean Air Zones and helping to reduce harmful emissions across the Borough.

Following an extensive consultation, the Hackney Carriage and Private Hire Licensing Policy was approved by the Licensing and Appeals Committee on 13th June 2017. The new Taxi Policy - June 2017 is available online. (.pdf) (534KB) (Opens in a New Window)

 Hackney Carriage/Private Hire

Both driver and vehicle licenses are issued by the department. Our major concerns are the safety of the public and the provision of an effective and accountable taxi service.

Broxtowe Borough Council licenses both types of vehicle. You may refer to them both as Taxis but legally they are not the same thing. All Broxtowe Taxis have a plate attached to the front and rear of the vehicle telling you if it is a Hackney Carriage or Private Hire Vehicle

Hackney Carriage

  • Can be hailed from the street

  • Can operate from taxi ranks

  • Do not need to be pre-booked

  • Must have a meter and a fare table displayed

Private Hire

  • Cannot be hailed in the street

  • Cannot use taxi ranks

  • Must be pre-booked

  • Ask for an estimate of the fare

If you get into a Private Hire car without pre-booking it (ie if you stop it or find it in the street) you may not be covered by insurance. Private Hire drivers call this flying and they know they are breaking the law. If you are involved in an accident you will experience difficulty in claiming for any damages or injuries sustained.

Public Register

The licensing authority is required to maintain a public register giving various details of the current hackney carriage/private hire driver and vehicle licences it has issued.

Section 42 of the Town Police Clauses Act 1847 sets out the requirements of the public register concerning hackney carriage drivers and vehicles.

Section 51(3) of the Local Government (Miscellaneous Provisions) Act 1976 specifies the requirements of the public register requirements for private hire drivers.

All Broxtowe Borough Council licensed drivers are issued a joint hackney carriage/private hire badge.

Details of all licensed vehicles are also contained in the registers below.

Hackney Carriage Vehicle Register (.csv) (10KB) (Opens in a New Window)

Private Hire Vehicle Register (.csv) (1KB) (Opens in a New Window)

Hackney Carriage/Private Hire Drivers Register (.csv) (7KB) (Opens in a New Window)

These public registers will be updated on a regular basis. However not all drivers or vehicles currently licensed by us may appear on this website at any one time. If the information you require does not appear in the register, please contact the licensing department to ascertain whether the information you require is available.

What To Look For From Your Driver

All drivers licensed by Broxtowe Borough Council are issued with a badge displaying their photograph and licence number which they must wear.  If the driver does not have a badge DO NOT get into the car.

Current Hackney Carriage Fares

Please view the current fare table by viewing our supporting documents.

Further information can obtained by contacting the Licensing Section.

Current Application fees

View the current Private Hire and Hackney Carriage Fees.

tel: 0115 917 3241