Parking Services Privacy Notice

Under the new General Data Protection Regulations (GDPR) please find below our privacy notice regarding the personal data collected and processed by Parking Services.

You can find out more about the following questions:

Why do we hold information about you?

In order to provide Parking Services throughout the borough it is necessary for us to collect and process personal information about you. The information collected will vary and depend on the nature of the parking related service or function (this can be found in more detail under the relevant sections below); examples of which are:

Parking enforcement, parking appeals, correspondence, parking dispensations, car park season tickets and card payments for parking.

We take your privacy very seriously therefore we urge you to read this policy carefully as it contains important information about us and:

  • The personal information we collect about you
  • What we do with the information
  • Who your information may be shared with

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Who is processing my data and how will we use the information we hold about you?

All personal data/information is processed in accordance with the General Data Protection Regulations legislation. The Data Controller for the information outlined in this privacy notice is Broxtowe Borough Council.

Data Processor Details
Data Processor  How will your information be used? 

Broxtowe Borough Council

  • Carry out parking enforcement activities
  • Deal with your challenges and queries in respect of Penalty Charge Notices
  • Process applications, take payments and issue parking dispensations and car park season ticket permits
  • Collecting information to monitor parking rules and car park usage in accordance with the council’s parking places orders

Nottinghamshire County Council on behalf of Broxtowe Borough Council (joint Data Controller)

  • Process challenges in respect of Penalty Charge Notices
  • Take payments for Penalty Charge Notices
  • Progress cases through the Traffic Penalty Tribunal process
  • Register details with the Traffic Enforcement Centre for non-payment of Penalty Charge Notices
  • Instruct debt collection Enforcement Agents 

Cobalt Telephone Technologies (RingGo pay by phone) on behalf of Broxtowe Borough Council

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What is the lawful base for the collection, use and storage of your data?

We have a legal obligation to collect your data for which processing is necessary to comply with the legal requirements under the Road Traffic Regulations Act 1984, Traffic Management Act 2004 (and associated regulations) and the Local Authorities Street Traffic Orders Procedure (England and Wales) Regulations 1996.

Visit the Broxtowe Borough Council Off Street Parking Places Orders webpage (Opens in a New Window)

It is also necessary for the performance of a public task and/or in the exercise of official authority, in this case parking enforcement which is a statutory requirement.

We also collect your data to carry out a contract to which you are a party i.e. for a parking permit and/or parking dispensation.

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What information do we collect?

We may collect some or all of the following information about you:

  • Name
  • Address
  • Vehicle registration mark and vehicle details (make, model, colour etc.)
  • Contact details (email address and telephone number)
  • Encrypted payment details 

Some examples of when we collect this information include:

  • We will contact the DVLA to obtain registered keeper details to issue a Penalty Charge Notice/Notice to Owner
  • If the vehicle is hired/leased then we request a copy of the hire/lease agreement from the registered keeper of the vehicle to enable the transfer of liability.
  • If the registered keeper has sold the vehicle, then we can obtain details of the new keeper from the registered keeper at the time of the parking contravention.
  • We may collect vehicle registration details to monitor how long vehicles stay in our car parks. 

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How do we use the information we collect?

We collect information about you for the following purposes:

  • The keeper/hirer details are obtained to enable us to enforce the Penalty Charge Notice/Notice to Owner under the statutory process in place.
  • In the case of issuing a parking permit, this information is given by the applicant to enable us to process the application and produce the permit

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Do we monitor and record communications?

We may monitor communications such as letters, emails and details of telephone conversations for the following purposes:

  • Compliance
  • Quality assurance
  • Case evidence
  • Training 

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How long do we keep your data?

  • For penalty charge notices we keep your data for 7 years
  • For parking permits we will keep your data for 1 month following the expiry date of the permit.
  • For car park usage surveys we will keep your vehicle details for 1 month before the data is anonymised.

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Who will your information be shared with?

Details of other organisations your data may be shared with
Organisation  Details 

Nottinghamshire County Council Central Processing Centre (CPU)

The processing centre manage the complete penalty charge notice processing for on-street and off-street enforcement on behalf of Broxtowe Borough Council. 

Visit Nottinghamshire County Council Notts Parking Partnership Webpage (Opens in a New Window)

The Traffic Enforcement Centre, Northampton (TEC)

Penalty Charge Notice debts are registered at the TEC by the processing centre if they are not paid within the timescales set out in the Traffic Management Act 2004.

Visit The Traffic Enforcement Centre Website (Opens in a New Window)

The Traffic Penalty Tribunal (TPT)

If you have appealed a penalty charge notice and your appeal was unsuccessful you have the right to take your case to TPT where an independent adjudicator will hear your appeal.

Visit The Traffic Penalty Tribunal Website (Opens in a New Window)

Driver and Vehicle Licencing Agency (DVLA)

In order to identify the registered keeper of a vehicle at a given time, for the purpose of the enforcement of a Penalty Charge Notice (in accordance with The Civil Enforcement of Parking Contraventions (England) General Regulations 2007) or for the consideration of prosecution in any other related matter, we may contact the DVLA and provide them with the details known to us.

Visit the DVLA Website (Opens in a New Window)

Enforcement Agents (formally known as “bailiffs”)

The Nottinghamshire County Council Processing Centre have contracts with four Enforcement Agents to recover outstanding debt owed to the council and therefore would recover any money owed in respect of parking enforcement.


We will not normally share your information with organisations other than our partner organisations without your consent however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety and in risk of harm or emergency situations. Any information shared will only be shared on a need to know basis with appropriate individuals.  Only the minimum information for the purpose will be shared.

Your information will not be transferred to another country.

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How we will keep your information secure?

We will use technological and organisational measures to keep your information secure. These measures include the following:

  • All data is stored on a database(s) on a secure server which are password protected.
  • Only authorised, trained employees have secure access to the data.
  • All payment processing is done using Payment Card Data Security Standard compliant systems.
  • Information will be destroyed under confidential conditions.

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What rights do you have?

The General Data Protection Regulation (GDPR) legislation provides you with 8 rights in regards to your personal data. These are:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • Rights in relation to automated decision making and profiling

For more detailed information please visit the Information Commissioner's Office's Guide to GDPR. (Opens in a New Window)

Right of Access

You can request a copy of the information which we hold on you – this is called a subject access request. If you would like a copy please:

  • Email or write to us (contact details below)
  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
  • Let us know the information you want including any reference numbers if you have them

Right to Rectification

You can request us to correct any mistakes in your information we hold free of charge. If you would like to do this please:

  • Email or write to us (contact details below)
  • Let us have enough information to identify you (e.g. reference number, name, vehicle registration details)
  • Let us know the information that is correct and what is should be replaced with

Right to Erasure

You have the right to be forgotten so you can ask for your personal information to be deleted where:

  • It is no longer needed for the reason it was collected in the first place
  • You have removed your consent for us to use your information and we do not have to keep your information for legal reasons or public interest reasons (e.g. illegal activity)

If we have shared your personal information with others, we will do what we can to make sure those using your personal information comply with your request for erasure.

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Who can you contact?

If you wish to contact Broxtowe Borough Council’s data controller regarding your personal data and any other concerns you may have regarding its processing you can do so by contacting our Information Governance Officer.

Visit Broxtowe Borough Council's Main Privacy Notice (Opens in a New Window)

Please note that these details are NOT to be used to make an enquiry or challenge a Penalty Charge Notice. This is handled separately. Please visit the Nottinghamshire County Council website (Opens in a New Window)

If you are unhappy with how the data controller has processed your data, or if you feel they have acted in a way that has breached your data protection rights you have the right to complain to the Information Commissioners Office - please visit the Information Commissioner's website (Opens in a New Window)

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Parking, CCTV and Security Services
tel: 0115 917 3680