Freedom of Information Procedure

The Council’s process for handling FOI Requests.

First you must submit your request in writing.

Make a Freedom of Information Request (Opens in a New Window)

You can also request information by letter, e-mail or on one of the forms available from the Council’s offices.  You must include your name and contact address and the information you are requesting.  If the information you have requested is unclear, the Council will ask you to clarify what you require.

You may ask for information to be supplied in a particular form for example in a letter or you may wish to inspect records personally.  However, the Council may take into account the cost of providing information in the form you have requested and if the cost is considered to be unreasonable, the information may be made available in an alternative form.

Upon Receipt of Request

When the Council receives your request, it must respond as soon as possible and in any event within 20 working days. 

The Council will write to you to confirm that it holds the information you have requested.  However, the Council can refuse to confirm or deny that it holds the information if informing you that it holds it would have the same effect as disclosing information which one of the exemptions seeks to protect.  If an exemption applies to the information, you will be informed that the information cannot be released and why.

You will also be informed whether there will be a charge for providing the information.  If there is to be a charge, you will be asked to confirm whether or not you wish to proceed with your request.  As soon as you confirm that you wish to proceed and pay the required fee the information will be made available to you.

If a Request is Refused

The Council can only refuse to provide you with information if –

  • you refuse to pay the fee requested by the Council for providing the information; or
  • the cost of providing the information exceeds the limit set out in the regulations; or
  • the information requested falls within one of the exemptions.

If the Council refuses to provide some or all of the information you requested and you are not satisfied with the reasons given for withholding the information, you can make a complaint to the Council under its complaints procedure asking for your request to be reconsidered. If you wish to make a complaint you should contact:

The Complaints Officer

Broxtowe Borough Council

Council Offices

Foster Avenue




Phone:  0115 917 3576


If your request is still refused after this review, you can ask the Information Commissioner to review that decision.  The Information Commissioner can be contacted at:

Wycliffe House

Water Lane


Cheshire SK9 5AF

Phone:  01625 545 700

Freedom of Information
tel: 0115 917 7777
Information Commissioner
tel: 0845 630 6060