Bulky Waste

Bulky Waste

Information about how to book a bulky waste collection and what items can be collected.

Bulky Waste Collection Service is Back with Covid 19 Adaptation

From Monday 11th May we are resuming bookings for the bulky waste service.  However, there will be some necessary changes to the service due to COVID 19.  

Please read the following points which outline the changes.

  1. Bookings can ONLY be made by phone.  The number to call is 0115 917 7777.  For users with a hearing impairment please email recycling@broxtowe.gov.uk   
  2. Items for collection must be placed outside of your house for at least 72 hours before the arranged date of collection.
  3. The bulky waste collection team will not enter any buildings to collect items.  Items must be accessible from the outside of the property.

Bulky Waste ServiceOld sofa for Bulky waste collection

We provide a bulky waste collection service at a small cost.

How much does it cost?

  • The service charge is £13 per order, plus £7 per item of waste collected.  For example, if we collected 2 items from your property it would cost £13, plus £7 for each item so £27 in total.

How to book a collection

We have temporarily suspended this service due to the Coronavirus (COVID-19) outbreak.

Please note we will not help you prepare the item for collection and items must be accessible and put outside by 6.30 am on the allocated collection day.

For details on how we collect, store and retain your personal information please read our full privacy notice.

A full list of items we can accept can be found below.

Summary of items that can and can't be collected as a bulky waste
Can Collect - Examples Don't Collect - Examples



Electrical goods (fridges & freezers - clean and empty)

Building rubble and bricks


Gas bottles







Terms & Conditions

  • By accepting these terms and conditions you are confirming that you have the ownership of the items for disposal and will indemnify the Council against any third party claims made in respect of the items collected and disposed of.
  • The service charge is non-refundable
  • A cancellations must be made 2 working days prior to the collection date
  • Requests for refunds must be made no later than 1 working day before the service is due to take place
  • Items cannot be added or amended to the collection after payment has been received
  • If a false declaration has been submitted the Council has a legal right to refuse collection and withhold any refunds until the details have been resolved
  • The Council will only collect items that are listed on the confirmation order
  • All items stated on the confirmation order/quote must be accessible by 6.30 am on the allocated collection day and at the location indicated
  • The Council reserves the right to refuse to collect items which it considers may endanger the health and safety of operatives or which may damage the mechanism of the collection vehicle

Other ways to dispose of your bulky waste

There are other ways you could dispose of your bulky waste including:

Be proud of your community, report flytippingFlytipping Notice

If you remove the waste yourself, you have a legal responsibility to take reasonable steps to check that people removing waste from your premises are authorised to do so.

The fly-tipping of waste is a serious criminal offence which carries a fine of up to £50,000 (unlimited if indicted to the Crown Court) or an offender can even be imprisoned for a maximum of 5 years.  

Reasonable steps to take are:

  • Ask the waste carrier to provide you with their full address and telephone number.
  • Ask to see their waste carrier licence issued by the Environment Agency or Natural Resources Wales.
  • Contact the Environment Agency directly on 03708 506 506 and ask for a free instant Waste Carrier Validation Check, alternatively you can check online on the Environment Agency website (opens new window)

tel: 0115 917 7777