Repairs Information

Repairs Information

This page contains general repairs information for residents, including a comprehensive Repairs Handbook.

Report a Repair

There are a number of ways for you to request non-urgent repairs.

Methods to Report a Repair

Method How to Report


Repairs Request Online Form (Opens in a New Window)

By Phone

0115 917 7777

By Email

Repairs Availability

Our normal service hours are Monday to Thursday 8:30am – 5:00pm, and Friday 8:30am - 4:30pm. 

Emergency repairs will be carried out outside of these hours. Full details of emergency repairs can be found on our Emergency Out of Hours Repairs webpage

Details of Repairs

When reporting a repair, it is important that you help the Repairs Team to provide an efficient service by supplying as much detail as possible. Please try to include:

  • The address of the property
  • Your name and whether you are the tenant of the property
  • Times you will be at home, even if the work required is outside the property
  • If you would prefer a morning or afternoon appointment
  • Contact number
  • Specific details of the repairs you are requesting

Providing this information will help with the diagnosis and speed of repairs.

Repairs Handbook

Full details of the Council’s Repairs service, including details of specific Repairs issues such as gas and electricity safety, heating and defining boundaries and responsibilities, can be found in our Repairs Handbook (PDF) (1.37 MB.) (Opens in a New Window) .

Condensation and Damp

For any Condensation and Damp issues please refer to our handy leaflet: Condensation and Damp Leaflet (PDF) (418.6KB) (Opens in a new Window).

tel: 0115 917 7777