Make a Comment / Complaint

Make a Comment / Complaint

If you would like to make a comment, complaint or compliment about a Council service we would be happy to hear from you.

Comments and Compliments

Make a Comment or Compliment using our online form (Opens in a New Window)

We would love to hear from you if you:

  • like something that we’ve done or want to compliment an employee or department
  • have a suggestion about a Council service
  • wish to comment on a service or our processes


We are committed to providing an efficient and effective service for the benefit of all. As part of this aim we are constantly looking for ways to improve our service to the community. If you feel that we have in some way let you down, please tell us so that we can investigate and, if necessary, put things right.

If you wish to make a complaint, you will be entered into our complaints procedure which outlines the steps of the process.

Complete the complaint form online (Opens in a New Window) 

Alternatively, you can write to our Complaints Officer at:

Complaints Officer
Broxtowe Borough Council
Foster Avenue, Beeston
Nottingham, NG9 1AB

If you wish to discuss the matter before making your complaint please telephone the Complaints Officer.

Find out more about making a complaint and the Complaints Procedure.

Councillor Complaints

If you believe a Councillor has breached their Code of Conduct (.pdf) (100.71KB) (Opens in a New Window), please let us know by filling out the Complaints about Councillors and Co-opted members form (.pdf) (339KB) Opens in a New Window).

The arrangements for dealing with Councillor Complaints can be found here (.pdf) (158KB Opens in a New Window).


Customer Services
tel: 0115 917 7777