Taxi Complaints

You can complain about a Hackney Carriage or a Private Hire vehicle or driver licensed by Broxtowe Borough Council.

Broxtowe Borough Council's Licensing Team is responsible for investigating complaints in relation to drivers, vehicles and operators licensed by the Council.

The Licensing Team's powers are limited to dealing with breaches of conditions attached to licenses or where a licence holder has failed to abide by legislation governing their licence.

The types of complaints the Licensing Team deal with include:

  • Poor customer service
  • Poor standards of driving
  • Overcharging
  • Vehicle defects
  • Failures to display driver/vehicle identification
  • Drivers intentionally prolonging journeys
  • Noise nuisances
  • Plying for hire
  • Issues against an operator

Please email your complaint to 

tel: 0115 917 3241