Customer Services

Customer Services

At Broxtowe we are committed to putting you, our customer, at the heart of everything we do and understand that the best way to improve our services is to listen.

The way we deal with customers is the most important element of our work. At our Customer Service Centre, our highly trained staff can offer you information, help and advice on Council services. It has been designed to offer a relaxed, friendly and accessible environment.

The Centre uses a Customer Relationship Management (CRM) computer system, which keeps a note of customer visits. These records are then available so information already given doesn't have to be repeated. All this helps streamline the service making it quicker and more customer-focused.

We have also created a Customer Service Standard which sets out what you can expect from us and our commitment to continually improving the services we offer. You can view this, and other Council Service Standards on our Service Standards Page.

Online Services

Our website offers a range of online services that can be completed no matters where you are. You can view a full list on our Do It Online Page.

If you have any comments or suggestions, please complete the Website feedback form. 

Opening times

Our Council Offices are open at the following times. If you need to contact us in an emergency outside these hours, visit our Emergency Contact page

 Day  Times

 Monday

 8:30am to 5:00pm

 Tuesday

 8:30am to 5:00pm

 Wednesday

 8:30am to 5:00pm

 Thursday

 8:30am to 5:00pm

 Friday

 8:30am to 4:30pm

 Saturday

 Closed

 Sunday

 Closed

 

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Contact

Broxtowe Borough Council
tel: 0115 917 7777