Post Ref: T28 - Repairs Customer Services Officer

We are looking for a Repairs Customer Services Officer to join our Housing Repairs Customer Services Team.  This will involve dealing with reports of repairs from the Council’s 4,300 properties. This will primarily include answering telephone calls and dealing with emails and repairs reported online.

You will work to deliver quality outcomes for tenants, leaseholders, as well as other internal and external stakeholders in delivery of responsive repairs. 

You will be supported by the Repairs Customer Services Team Leader who will provide advice and training for you to succeed in this role.

• We’re looking for an individual who has experience of: 
• Working in a customer services environment
• Working with internal and external stakeholders including colleagues from other departments   
• Can work to targets whilst under pressure in a fast-paced environment.
• Use initiative to work independently 
• Use of computerised software systems including Microsoft Word, Excel and Outlook
• Taking payments over the phone 

The ideal candidate will: 

• Have excellent interpersonal skills.   
• Have excellent interpersonal skills.
• Have strong communication skills, both verbal and written
• Have strong ICT skills
• Be enthusiastic and self-motivated
• Have a flexible approach to meet the needs of a demanding service
• Be someone who represents our GREAT values and behaviours

What you need to know:

The role will be largely based in our offices in Beeston. If you would like to have an informal chat about the role, please contact Kelly Meese, Repairs Customer Services Manager on 0115 917 3035

Our preferred method of applying for jobs is online at www.broxtowe.gov.uk  (please do not send CVs).

If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 917 3342/3372.

Please quote reference No: [T28]

Closing date:  2 November 2025

Expected interview date: WC 10 November 2025

View the Job Description(.PDF)(105KB)(Opens in a New Window)

View the Person Specification(.PDF)(95.7KB)(Opens in a New Window)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.