Post Ref: H56 - Housing Services Apprentice

An exciting development opportunity has arisen within our Housing department for an Apprentice to formally train and develop the skills to become a Social Housing professional.

This job will provide on-the-job training and experience in a Local Government setting, combined with undertaking a formal Level 3 Housing and Property Management Apprenticeship leading to becoming a member of Chartered Institute of Housing (CIH). 20% of your time at work will be allocated to your apprenticeship training. This opportunity will enable the right candidate to fully experience the inner workings of a Housing Management, Housing Options and Lettings service.

You will learn how to deal with everyday customer queries and issues to help customers access the service. You’ll be working alongside the Housing Operations Team throughout the contract, being able to learn from their knowledge and experiences.

Broxtowe Borough Council has around 4,500 of its own tenanted Council properties, as well as another 1,000+ customers that are seeking Social Housing from the Council or one of the Council’s Registered Social Landlord partners. 

Be part of our growing Apprenticeship Programme where you will be supported and have the opportunity to network with our other apprentices whilst developing your career.

 We’re looking for an individual who has experience in:

• Dealing with people
• Administration
• Using Microsoft Word and Excel

 The ideal candidate would be:

• Someone who is interested in Housing
• Able to problem-solve and be inquisitive
• Understand the need to be sensitive and to maintain confidentiality
• Up for a challenge!
• Someone who can represent our ’GREAT’ values as a Council

  We offer:

• a generous annual leave entitlement of 27 days plus 8 days bank holidays.
• flexible working arrangements including flexi-time
• gym membership discount at Liberty Leisure
• access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

 What you need to know:

• The role is for a fixed term of around two years
• Working hours are 37 per week, with normal office hours being Monday to Friday, 8.30 a.m. to 5.00 p.m. (4.30 p.m. on Fridays)
• You will undertake formal training during the contract which will be provided by an external training provider – willingness to travel occasionally will be essential.
• We are happy to consider part-time hours (minimum of 30 per week)
• Apprenticeships are available to anyone aged 16 or over and there is no upper age limit.

Successfully shortlisted candidates will be asked to attend a formal interview which will include a test/scenario/exercise in order to determine suitability for the role.

For an informal chat, please feel free to contact Louise Gealy , Housing Operations Manager on 0115 9173045.

Our preferred method for applying for jobs is online at www.broxtowe.gov.uk. (please do not send CVs).

If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 9173342/3372.

 Please quote reference No: H56

 Expected interview date: W/c 15 September 2025

Closing date: 29 August 2025 5PM

View the Job Description(PDF)(105 KB)(Opens in a New Window)

View the Person Specification(PDF)(115 KB)(Opens in a New Window)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.