- Post Ref: C99 / C100 - Customer Services Assistant
Post Ref: C99 / C100 - Customer Services Assistant
A vacancy has occurred for a Full and Part Time Customer Services Assistant to join the Customer Services Department, based at the Council Offices in Beeston.
The main duties include providing reception and switchboard duties for the council. This is a busy section, handling up to 1,000 visitors each Month and 3,000 telephone calls each week.
As a Customer Services Assistant you’ll be talking to lots of different people who call up and drop into our reception at the Council Offices, Beeston. Sorting out any questions they have or delivering services that they want to access. In addition, Customer Services Assistants will also be responsible for managing the Council’s main switchboard, diverting calls to the relevant department as per the customer’s request.
Previous experience for this type of role would be an advantage but of course, but training will be provided.
Full- time post which is offered on the following hours:
Monday 08:30 to 17:00
Tuesday 08:30 to 17:00
Wednesday 08:30 to 17:00
Thursday 08:30 to 17:00
Friday 08:30 to 16:30
Part Time Post which is offered on the following hours:
Wednesday 11:30 to 17:00
Thursday 11:30 to 17:00
Friday 11:00 to 16:30
Our preferred method for applying for jobs is online using the apply online link below, (Please do not send CVs). If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 917 3372.
If you require further information on this post, please contact Nasim Rashid or Emma Jackson on 0115 917 7777 ext numbers 3942/3941.
Please quote reference No: C99 or C100
Closing date: Midnight 4 January 2026
Expected interview date: TBC
View the Job Description (.PDF)(100 KB)(OpensInANewWindow)
View the Person Specification(.PDF(126 KB)(OpensInANewWindow)
Apply Online (Opens in a New Window)
Why join us?
The Council has five GREAT values which represent our standards and expectations of how we’ll work.
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.
The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
Read more about the benefits of working at Broxtowe Borough Council.