Post Ref: L14 & L68 - Democratic Services and Complaints Officer (2 posts)

If you are a local government official or can demonstrate the skills necessary to undertake this role then this is an outstanding opportunity to be part of Broxtowe Borough Council’s Democratic Services Section.

You will need to demonstrate the skills necessary to support the democratic processes, provide exemplary services to elected representatives and have the ability to demonstrate knowledge of a broad range of Democratic Services activities including committee administration and Councillor support. Furthermore, this is an opportunity to work within the Council’s Complaints function, investigating and researching complaints before writing detailed findings.

As the Democratic Services and Complaints Officer, you will ensure that all aspects of the democratic function operate effectively, committees are supported and the Councillors are enabled to perform their political duties. You will be organised, accurate and able to work under pressure to pre-determined deadlines. You will be confident and tactful in dealing with the public, elected members and senior officers. You will also have excellent communication skills.

The ideal candidate would have:

• Demonstrable experience of taking formal minutes of meetings that are then open to publication
• An understanding of the governance arrangements within local government
• Knowledge of the political environment and the ability to demonstrate political sensitivity
• Knowledge of the Council’s Complaints function
• Experience of giving advice at a senior level, both verbally and in writing
• Experience of working independently and using your own initiative to solve problems
• Experience of coping with a high workload with minimal supervision and to tight deadlines
• The ability to represent our GREAT values and behaviours.

As the majority of meetings are held during the evening you should be prepared to work out of normal office hours on occasion.  The Council operates a flexible working policy to accommodate this, in addition to supporting agile working.

For a chat about this position on an informal basis please contact Jeremy Ward, Head of Democratic Services and Deputy Monitoring Officer, on 0115 917 3278.

Please quote reference No: L14 & L68

Closing date:  Sunday 11 January 2026 at midnight

Expected interview date: Week commencing 25 January 2026.

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.