Community Trigger

Community Trigger

Anti-Social Behaviour Case Review - (Commonly known as the Community Trigger).

The Community Trigger allows victims of anti-social behaviour, whether an individual, a business or a community group, to ask for a review of their case where they feel that either no or inadequate action has been taken to resolve the reported problems.

What is Anti-social Behaviour?

For the purpose of the Community Trigger, anti-social behaviour means behaviour causing harassment, alarm or distress.

How can I use the Community Trigger?

In a case where a complaint of anti-social behaviour has been made in a particular local council area, the police, local council, clinical commissioning groups and social housing providers must carry out an anti-social behaviour case review of the response to that behaviour if an application for such a review is received, and it is determined that the threshold for a review is met.

What is the threshold for the Community Trigger?

At least three qualifying complaints must have been made about anti-social behaviour to which the application relates. A complaint about anti-social behaviour is a qualifying complaint if the following criteria are met:

  • The complaint is made within a period of one month of the alleged behaviour occurring.

  • The application for a case review is received within a period of six months from the date of the first complaint.

 

The complaint about anti-social behaviour can have been made to any of the following bodies:

  • Police

  • Local Council

  • Clinical Commissioning Group

  • Social Housing Provider

If you believe your compliant meets the criteria for the Community Trigger you will need to complete an application form. You may complete the application form, alternatively, telephone 0115 917 3576, or email complaints@broxtowe.gov.uk or request an application form by writing to:

Broxtowe Borough Council
Council Offices
Foster Avenue, Beeston
Nottingham, NG9 1AB

What happens once I have applied?

Please see the Community Trigger Process Map in the Supporting Documents section.


Contact

Communities
tel: 0115 917 3492