Consultations and Communities

New Consumer Standards Consultation – Regulator of Social Housing

The Regulator of Social Housing (Opens in a new window) are seeking views on their proposed updated consumer standards which set out the specific expectations and outcomes that all registered providers, including the Council, will be expected to achieve. The Regulator will be seeking assurance against these, and anticipate that they will apply from April 2024. 

The four proposed standards are:

• The Safety and Quality Standard
• The Transparency, Influence and Accountability Standard
• The Neighbourhood and Community Standard
• The Tenancy Standard

As part of the consultation, they would also like your views on a draft Code of Practice. This will give examples of the sorts of things landlords should be doing to ensure they meet the standards.

For further information, please visit the Government’s consultation page (Opens in a New Window) 

Who can share their views?

Tenants, leaseholders, those in temporary accommodation and any organisation with an interest in social housing.

How can you share your views?

You can do this via:

• Online by completing the questionnaire (Opens in a new window)
• Email (consultation@rsh.gov.uk) – please include “Consumer standards consultation” in the subject heading
• Post to the following address: Consultation of the Consumer Standards, Regulator of Social Housing, Referrals and Regulatory Enquiries Team, Level 2 7-8 Wellington Place, Leeds, LS1 4AP

The Council will be emailing tenants and leaseholders to inform them of the consultation.

When is the deadline? 17 October 2023 at 6pm.