Consultations and Communities
Share your thoughts on the Management of Communal Area Policy
We’re looking to update our Management of Communal Area Policy and would to hear your thoughts on subject.
Take a read and let us know your views on the current policy and if you feel there anything is missing.
Management of Communal Area Policy (pdf. 303.7KB)
You can email your thoughts to housingengagement@broxtowe.gov.uk or call us 0115 917 3935
Complaint Handling Code consultation 2023
The Social Housing (Regulation) Act 2023 (the Act) places the Complaints Handling Code (the Code) onto a statutory footing. It also puts a duty on The Housing Ombudsman Service (HOS) to monitor compliance with the Code.
We are seeking views about:
- the Code and whether any further improvements can be made to this
- our outline proposals for monitoring compliance and whether these are transparent, proportionate, and fair
- what else we might need to consider in fulfilling our new duty effectively and efficiently
The HOS and Local Government and Social Care Ombudsman (LGSCO) have decided to adopt the Code jointly. This will lead to a more consistent experience of complaint handling across housing and key local services.
This development does not result in major changes to our Code, but we have drawn out for members the main impact for them around the time residents will have to bring complaints and are seeking views about this.
Documents
- Complaint Handling Code Consultation Document (Opens in a New Window)
- Joint Code for Consultation (Opens in a New Window)
- Complaint Handling Code Webpage (Opens in a New Window)
Who can share their views?
Tenants, leaseholders, those in temporary accommodation and any organisation with an interest in social housing.
How can you share your views?
You can do this via:
- Online by completing the questionnaire (Opens in a new window)
- Email CodeConsultation2023@housing-ombudsman.org.uk – please include 'Complaint Handling Code consultation' in the subject heading
- Phone - 0204 524 1795. Please state that your call is regarding the Complaint Handling Code.
The Council will be emailing tenants and leaseholders to inform them of the consultation.
When is the deadline? 23 November 2023