Housing Performance

Housing Performance

This page provides a summary of Housing Performance Indicators, which monitor delivery of housing related services.

Housing Committee Performance Information Reports, which include commentary for each Performance Indicator, can be viewed here (Opens in a New Window).

The Housing Business Plan sets out our operational and strategic tasks and targets for a period of three years, and how we will achieve them. It outlines our priorities and is updated annually.

Performance monitoring underpins the Business Plan in terms of reviewing our progress against the key tasks.

Progress is discussed monthly by the Housing Management Team and quarterly at the Housing Committee and the Policy and Performance Committee.

We are continually looking at ways to improve the service we offer to tenants and leaseholders. We do this by:

  • Setting and reviewing meaningful targets
  • Listening to the feedback we receive and learning from complaints. And sharing our changes through You Said, We Did
  • Addressing poor performance in a proactive way
  • Benchmarking our services against similar housing providers
The table provides Housing performance in Quarter 1.
Status Name Frequency  2020/21 Achieved 2021/22 Q1 2021/22 Q2 2021/22 Q3 2021/22 Q4 2021/22 Target
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Overall satisfaction with the service provided by Broxtowe Borough Council Housing Department

Quarterly

80.04%

91.96%

     

90%

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Gas Safety

Quarterly

99.18%

100%

     

100%

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Homelessness cases successfully intervened or prevented rather than relieved/a main duty being accepted (New for 2021/22)

Quarterly

N/A

76%

     

70%

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Rent Collection: Rent collected as a proportion of the rent owed

Quarterly

102.82%

94.56%

     

99%

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Electrical compliancy

Quarterly

98.2%

98.2%

     

100%

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Reactive Repairs appointments made and kept

Quarterly

97.8%

98.1%

     

100%

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Numbers of homeless households housed outside of the Borough in temporary accommodation

Quarterly

64

31

     

0

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Average relet time – Independent Living

Quarterly

37 days

34 days

     

20 days

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Average relet time – General Needs

Quarterly

114 days

97 days

     

40 days

 

The Housing department have introduced a suite of online surveys which can be accessed here These are Customer Satisfaction surveys on completed by customers who have recently received a service from us. These then support the performance numbers provided above. 


Homeless Households 

Homeless households in temporary accommodation outside of the Borough:

During Quarter 1, there was an average of 10 households housed outside of the Borough per month. This comprises of 9 in April, 12 in May and 10 in June 2021.

The average of 10 for Q1 in 2021 is down from an average of 20 for Q1 in 2020 in the height of the pandemic.

Broxtowe Borough Council has 15 temporary accommodation properties within the Borough. The Housing Options team have had a number of presentations over the last quarter from those with high support needs that wouldn’t be suitable for our own temporary accommodation due to the lack of onsite support. This has resulted in more placements outside of the Borough in Nottingham City and Erewash.

The Housing Options team have set up Rough Sleeper Action Group Meetings, this has led to an increase in rough sleepers being engaged with and accommodated.


Contact
Housing
tel: 0115 917 7777