H42 Tenancy Sustainment Officer

Broxtowe Borough Council have an exciting opportunity for an experienced Tenancy Sustainment Officer to join our Tenancy Services Team. We are looking for a confident, people-focused individual with great interpersonal skills for this busy role.

We are seeking a proactive and committed individual who can provide an efficient customer-focused service to our residents. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills, taking a hands-on-approach helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities. 

The ability to work as part of a team but also to manage your own caseload is important, particularly as the role involves spending a lot of time working remotely out on your patch within the community. This will entail you being required to undertake reactive visits when necessary to respond to urgent tenancy matters throughout the Borough, this will require you to have access to your own transport as these visits will be at short notice and of an urgent nature.

You will need to work closely with other departments and agencies to achieve positive results for customers and to improve neighbourhoods and you will also need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be suffering difficulties because of their personal circumstances. Therefore, an ability to communicate with a wide range of audiences and build relationships is important. 

We’re looking for an individual who has proven experience of:

• Working in a housing department or related setting
• Working with customers
• Working with vulnerable people

 The ideal candidate will have:

• Experience of managing their own caseload
• Experience of working under pressure and with constantly changing priorities
• Strong communication skills, both verbally and written
• Someone who will represent our values and behaviours
• Access to own transport

Full training will be given to candidates with transferrable skills and the ability and willingness to learn.

For an informal chat about the role, please contact Rachel Crompton, Tenancy Services Manager on 0115 9173548.

What you need to know:

• This is a permanent role based at the Council Offices, Beeston, but office and remote working in the Borough is possible and encouraged within the role
• Working hours are 37 hours per week, with business hours Monday to Friday 8.30am – 5pm
• There will be a requirement to work outside of office hours on occasions and you will need to visit properties and neighbourhoods within the Borough regularly and at short notice
• Training to help you in the role is available
• Travel across the Borough is essential, and mileage will be paid

Please quote reference No: H42

Closing date:  19 May 2025 (Midnight)

Expected interview date: Week beginning 2 June 2025

View the Job Description(.PDF)(208KB)(OpensInNewWindow)

View the Person Specification(.PDF)(113KB)(OpensInNewWindow)

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.