Affected Council Services

Affected Council Services

Information about Council Services which are affected by the Coronavirus (COVID-19) outbreak.

Get in touch with us

The Council Offices on Foster Avenue, Beeston are closed to the public. Please use alternative methods to contact us: 

Affected Council Services


Waste and Recycling - running as normal

All of our collections are running as normal, except textile collections. Please keep checking this page or our social media accounts for updates on bin collections. 

Garden Waste Collections

  • It can take a few days for your subscription to be registered on our systems. If you pay for your garden waste subscription  and your collection date is the following day, your bin will not be registered yet so won't be collected until the next scheduled collection date.
  • We currently are running low on the brown lidded bins so we may provided you with a different colour bin which we will mark with 'Garden waste'. Please place your garden waste sticker on this bin. 
  • Garden waste stickers are sent once a week so it may take a few days for yours to arrive. Once your subscription has been registered on our systems, our incab unit will know that you have a valid subscription and will still be able to collect your garden waste, even if you don't have your sticker yet.  Once you’ve received your sticker/s please place this on your bin.

New Bin Deliveries

  • Delivery of new bins is currently taking up to 10 working days.

Bulky waste

  • Bookings can ONLY be made by phone. The number to call is 0115 917 7777. If you have a hearing impairment you can email recycling@broxtowe.gov.uk .
  • Items for collection must be placed outside of your house for at least 72 hours before the arranged date of collection.
  • The bulky waste collection team will not enter any buildings to collect items. Items must be accessible from the outside of the property. 

Recycling Centres

All recycling centres are open with some changes to how they operate. Before visiting, please read Nottinghamshire County Council's guidance on opening hours and how the centres will run (Opens in a new window).

Bring Site Recycling

  • Please do not take items to one of the car park recycling banks, including glass, tetrapacks, books and clothing.
  • Instead, store this safely until the Stay At Home measures have been lifted.

Self-isolation Waste

Textile Collections

  • Textiles Collection Service has been temporarily suspended. If you have textiles ready for recycling, please store in a safe place until the collection service resumes.

Funerals and Bramcote Crematorium

From Monday 13th July, up to 30 mourners will be permitted in the Serenity Chapel and up to 17 in the Reflection Chapel. Social distancing measures must be followed and you should not attend if you or someone you live with has COVID-19 symptoms.

Further information can be found in our latest press release.

Leisure Centres and Museums 

After the latest Government announcement our leisure centres and the D.H Lawrence Museum are working hard to get everything ready for reopening. A lot of work has been going on behind the scenes to ensure that we can reopen with all the required measures in place to protect both customers and staff. We'll update this as soon as we have further information on a re-opening date.

Visit LLeisure's social media channels and LLeisure website (Opens in a new window).

Housing - services running in new ways

To help protect residents and employees, the Council will be minimising the number of home visits its carries out for its Housing Services.

  • Lettings - Following government advice regarding the Coronavirus outbreak, the Council has not been operating its Choice Based Lettings scheme in the normal way. This has led to the suspension of many potential lettings to applicants. The Council will begin letting properties again from the beginning of June and the team will be making contact with applicants in the coming days and weeks who have been offered a property to advise them of timescales and arrangements so they can view the property, sign for the property and move in. The Council will be carrying out viewings and signups with the government and public health advice in mind, such as social distancing. 
  • Housing Repairs –  Following recent announcements and changes in guidance we are currently reviewing the level of repairs work that we will be completing. At this time we are completing emergency repairs, gas servicing, external works and working to reduce the backlog of repairs where possible. We are working to resume a normal repairs service from 15th June. We are following the latest guidance from the Health and Safety Executive and Gas Safe. When visiting operatives and gas engineers will take all possible steps to prevent the spread of infection including using hand sanitiser on entering and leaving the property. Household members will be asked to remain in a different room of the property whilst work and inspections are being completed to ensure that social distancing measures are maintained. If you have an appointment for gas servicing booked but members of your household are self-isolating or are have been identified as part of the shielded group please contact us to discuss this.
  • General Needs – We will not be completing home visits but will contact tenants by phone. We are contacting tenants who are over 70 or vulnerable to offer support.

  • Independent Living – Independent Living Coordinators will now have a limited presence on scheme but will not be carrying out visits or dealing with face to face queries as they will continue to contact tenants by phone. Communal Lounges are now open but kitchens will remain closed. Activities in schemes are being reviewed and we hope to resume some socially distanced activities soon.

  • Private Sector Housing - Private Sector Housing Officers will minimise housing inspections visits and will focus on assistance with emergency repairs  for tenants in the private rented sector. 

  • Lifeline Service - We are no longer accepting any new Lifeline home alarm requests. If there is an emergency breakdown for an existing customer, the Lifeline Co-ordinator will contact you directly and talk you through the issue over the phone.  If a new part is required, where necessary we will drop it off outside the door and call to explain installation (for example, a replacement pendant).

  • Ending Your Tenancy - If you are due to return your keys but are unable to do so please let us know. We can make arrangements for you to remain at your property for longer if you need extra time. If you need to return keys because your tenancy has come to an end, please post them in the letterbox outside our Beeston Office on Foster Avenue. Please ensure that they are clearly labelled with your name and address. Please let us know you have done this by calling 0115 917 3347 or email housingallocations@broxtowe.gov.uk.

Homelessness - services still running

During Office Hours - If someone is sleeping rough, they, or someone supporting them should contact the Housing Options Team for advice and assistance.  The team can be contacted on 0115 917 3400 or email housingoptions@broxtowe.gov.uk

The Housing Options Team will discuss the circumstances and will be able to refer the rough sleeper to temporary accommodation within the Nottinghamshire area. 

Outside Office Hours - Broxtowe Borough Council works closely with the Street Outreach Team, managed by Framework, to try and positively engage and advise rough sleepers within Broxtowe.  The Street Outreach Team can be contacted on 0800 066 5356. The Council also offer a limited service out of hours for emergency housing situations.  They can be contacted on 0115 917 7777.

Committee Meetings - services running in new ways

Arrangements are in place to ensure essential Council decision making can still place. More details about these arrangements and forthcoming virtual committee meetings is available on the Committees page. 

Events - postponed

All events, including CAT Meetings and Mayoral Engagements have been postponed until further notice. We are able to offer virtual Mayoral Engagements such as video chat and phone calls. If you'd like to connect with the Mayor, please get in touch with the Civic Office on 0115 917 3210 or email civic@broxtowe.gov.uk

Council Tax Collections - services running 

  • Direct Debits will be collected as usual.
  • If you have lost your job as a result of Coronavirus and need help with paying your Council Tax then you can claim Council Tax Support 
  • There are alternative payment methods, such as Direct Debit, online payment or phoning our automated payment line
  • If you  are still having difficulty making payments then please contact the Council Tax department via email on customerservices@broxtowe.gov.uk

Allotments - open subject to social distancing 

  • Keep 2-3 metres apart from each other. Do not work in groups of more than two.
  • Visit the allotments at staggered times.
  • Sanitise your hands before and after opening the allotment gates.
  • Do not have a bonfire.
  • Any plot holder who is self-isolating because a household member is ill with Coronavirus (COVID -19) must not visit the site.
  • Please ensure all communal facilities are closed.

Parks and Open Spaces

  • All sports and community events have been postponed until further notice. 
  • Tennis courts have been reopened with the following guidelines; singles play only, no changing ends between games, no swapping of balls between courts, use your own hand sanitiser before and after using the courts and no handshakes at the end of play.
  • Our teams are contacting Broxtowe cricket clubs to work on reopening these as soon as possible.
  • All of play areas are now open to the public, with the exception to Hall Om Wong, Kimberley due to work taking place and The Lane, Awsworth as we await a decision to be made by the Parish Council soon.

    Residents using the play areas must:

    • Respect others at all times
    • Maintain social distance
    • If other children are waiting, limit time in the area
    • Regularly clean hands with sanitiser or wipes
    • Avoid touching face, eyes, nose or mouth
    • Catch coughs or sneezes with a tissue or sleeve
    • Take used wipes and tissues home
    • Do not eat or drink in the area
    • Try to use the area at quieter times
    • Clean hands when they get home

    If residents have any concerns about the use of play areas, please contact the Council on grounds@broxtowe.gov.uk

Car Parks 

Car parks across Broxtowe are resuming all regular charges and restrictions from 8am on Monday 6th July, in line with the Government’s easing of lockdown restrictions and the reopening of non-essential shops. Contactless payment has been introduced, find out more on our car parking webpage.

Public Toilets 

Public toilets have reopened with social distancing and extra cleaning processes in place.

Nottinghamshire County Council

View Nottinghamshire County Council’s affected services information (Opens in a new window) including information about libraries.


Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

Advice in other formats

Doctors of the World are providing regular updates of translated guidance based on the NHS and the UK government’s advice and health information. The information is translated with the support of British Red Cross, Migrant Help, Clear Voice, and the Eastern European Resource Centre and is aimed at the migrant and asylum-seeking communities in the UK.


Contact
Crimestoppers
tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777