Affected Council Services

Affected Council Services

Information about Council Services which are affected by the Coronavirus (COVID-19) outbreak.

Find out about

Visiting the offices

The Council Offices will be open for pre-booked appointments only from Monday 12th April.

Call Customer Services on 0115 917 7777 to make an appointment. Please do not turn up at the offices without an appointment. 

Do it from home

If you can, we ask that you continue to access our services from home including: 

Cash payments

Sorry but we are not taking cash payments at the moment. Visit our payments page for alternative ways to pay or call Customer Services on 0115 917 7777 who can discuss your options with you.

Other services offered in the building

  • Citizens Advice Broxtowe – call 0115 917 3802.
  • Nottinghamshire Police customers - please call 101. In an emergency, always call 999.

Affected Council Services

Waste and Recycling - running as normal

All of our collections are running as normal. Please keep checking this page or our social media accounts for updates on bin collections. 

Bulky waste

  • Items for collection must be placed outside of your house for at least 72 hours before the arranged date of collection.
  • The bulky waste collection team will not enter any buildings to collect items. Items must be accessible from the outside of the property. 

Recycling Centres

All recycling centres are open with some changes to how they operate. Before visiting, please read Nottinghamshire County Council's guidance on opening hours and how the centres will run (Opens in a new window).

Self-isolation Waste

Funerals and Bramcote Crematorium

30 people are permitted in the Reflection Chapel and 60 in the Serenity Chapel. Burials are up to a maximum of 60 people. Full guidance can be found on the Government's website (Opens in a New Window).

In line with updated government guidance face coverings must be worn in crematoriums, please read the full guidance (Opens in a New Window) for further information.

Leisure Centres and Museums 

Leisure Centres are currently open, subject to Government guidance.

Visit LLeisure's social media channels and LLeisure website (Opens in a new window) for the latest updates.

The D.H. Lawrence museum is currently closed.

Housing - services running in new ways

To help protect residents and employees, the Council will be minimising the number of home visits its carries out for its Housing Services.

  • Lettings - The Council will be carrying out viewings and signups with the government and public health advice in mind, such as social distancing. 
  • Housing Repairs – We are following the latest guidance from the Health and Safety Executive and Gas Safe. When visiting operatives and gas engineers will take all possible steps to prevent the spread of infection including using hand sanitiser on entering and leaving the property. Household members will be asked to remain in a different room of the property whilst work and inspections are being completed to ensure that social distancing measures are maintained. If you have an appointment for gas servicing booked but members of your household are self-isolating please contact us to discuss this.
  • General Needs – We are only completing home visits when necessary, telephone contact will be made when possible
  • Independent Living – We are only completing home visits when necessary, telephone contact will be made when possible, the Independent Living scheme communal lounges are closed until further notice.   Independent Living tenants can contact their Independent Living Co-ordinator via the Hub office on 0115 917 3170 or 0115 917 3125.
  • Private Sector Housing - Private Sector Housing Officers will minimise housing inspections visits and will focus on assistance with emergency repairs  for tenants in the private rented sector. 
  • Lifeline Service - We are now accepting new referrals for our Lifeline Service
  • Ending Your Tenancy - If you are due to return your keys but are unable to do so please let us know. We can make arrangements for you to remain at your property for longer if you need extra time. If you need to return keys because your tenancy has come to an end, please post them in the letterbox outside our Beeston Office on Foster Avenue. Please ensure that they are clearly labelled with your name and address. Please let us know you have done this by calling 0115 917 3347 or email

Homelessness - services still running

During Office Hours - If someone is sleeping rough, they, or someone supporting them should contact the Housing Options Team for advice and assistance.  The team can be contacted on 0115 917 3424 or email

The Housing Options Team will discuss the circumstances and will be able to refer the rough sleeper to temporary accommodation within the Nottinghamshire area. 

Outside Office Hours - Broxtowe Borough Council works closely with the Street Outreach Team, managed by Framework, to try and positively engage and advise rough sleepers within Broxtowe.  The Street Outreach Team can be contacted on 0800 066 5356. The Council also offer a limited service out of hours for emergency housing situations.  They can be contacted on 0115 917 7777.

Committee Meetings - services running in new ways

Arrangements are in place to ensure essential Council decision making can still place. More details about these arrangements and forthcoming virtual committee meetings is available on the Committees page. 


Events have been postponed where they can not take place in a COVID-secure way or virtually.

In light of current Government guidance and the local alert level in Broxtowe, the Mayor is not undertaking face to face engagements.

We are able to arrange virtual engagements by telephone, video calls or letters. 

Events which are outdoors may be considered providing:

  • They comply with local COVID-19 restrictions
  • COVID-secure measures are in place
  • Risk assessments are in place

If you'd like to connect with the Mayor, please get in touch with the Civic Office on 0115 917 3210 or email

Council Tax Collections - services running 

  • Direct Debits will be collected as usual.
  • If you have lost your job as a result of Coronavirus and need help with paying your Council Tax then you can claim Council Tax Support 
  • There are alternative payment methods, such as Direct Debit, online payment or phoning our automated payment line
  • If you  are still having difficulty making payments then please contact the Council Tax department via email on

Allotments - open subject to National COVID Guidelines social distancing 

  • Keep a safe distance apart from each other. Do not work in groups.
  • Visit the allotments at staggered times.
  • Sanitise your hands before and after opening the allotment gates.
  • Do not have a bonfire.
  • Any plot holder who has COVID-19 symptoms or who is self-isolating because a household member is ill with Coronavirus (COVID -19) must not visit the site.
  • Please ensure all communal facilities are closed.

Parks and Open Spaces

  • All parks and open spaces remain open but visitors must respect national social distancing guidelines. Please take your litter home with you if bins are already full.

  • Only Under 18’s grassroots football is currently permitted.

  • All  play areas remain open to the public.

Residents using the play areas must:

  • Respect others at all times
  • Maintain social distance
  • If other children are waiting, limit time in the area
  • Regularly clean hands with sanitiser or wipes
  • Avoid touching face, eyes, nose or mouth
  • Catch coughs or sneezes with a tissue or sleeve
  • Take used wipes and tissues home
  • Do not eat or drink in the area
  • Try to use the area at quieter times
  • Clean hands when they get home

If residents have any concerns about the use of play areas, please contact the Council on

Car Parks 

Car parks across Broxtowe are open as normal with all regular charges and restrictions. Contactless payment has been introduced so you don't have to use a machine, you can find out more on our car parking webpage.

Public Toilets 

Public toilets have reopened with social distancing and extra cleaning processes in place.

Nottinghamshire County Council

View Nottinghamshire County Council’s affected services information (Opens in a new window) including information about libraries.

Staying up to date

The easiest way to stay up to date with the Council's updates is:

Accurate advice, from accurate sources

There will be lots of speculation and rumour so it’s important to be aware of false information:

  • Consider the source – where did you receive the information from?
  • Cross check – are other reliable platforms sharing the same information?

Follow accurate advice, from accurate sources:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777