Support for individuals

Support for individuals

Information about the support available for individuals affected by Coronavirus (COVID-19).

Page last updated: 1st April 2020, 11.00am

If you are self-isolating or vulnerable

If you are self-isolating and have friends, family or neighbours who can help you to get essential supplies or who you can call if you need support, please continue to ask them to do this for you so that local services can support the most vulnerable.

You can view a list of Broxtowe businesses who are offering takeaway or meals on wheels services on our Open For Business page.

If you don't have anyone who can help you, there is advice on our Support within the community page. 

If you are extremely vulnerable

There are approximately 1.5 million people across the country who have been contacted, asking them to stay at home for 12 weeks - a strategy called 'shielding'.

If you are one of these people, you will have received a letter letting you know what you need to do.

More information on what you should do if you are shielding is available on the Government's Guidance on Shielding page (Opens in a new window).

Financial support

Council Tax Support

Direct Debits will be collected as usual. There are alternative payments method, such as Direct Debit, online payment or phoning our automated payment line. If you  are still having difficulty making payments then please contact the Council Tax department via email on

If you have lost your job as a result of Coronavirus and need help with paying your Council Tax then you can claim Council Tax Support 

Grants for self-employed people

Information about the Government's Self Employment Income Support Scheme (Opens in a new window).

Housing Issues

Protection for renters

The Government has announced a package of measures to protect renters and landlords affected by Coronavirus.

As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time.

Emergency legislation will be taken forward as an urgent priority so that landlords will not be able to start proceedings to evict tenants for at least a three-month period. As a result of these measures, no renters in private or social accommodation needs to be concerned about the threat of eviction.

  • Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place
  • No new possession proceedings through applications to the court to start during the crisis
  • Landlords will also be protected as 3 month mortgage payment holiday is extended to Buy to Let mortgages

Read more about the Government's protection measures for renters.


The service will be offered via phone, anyone who needs to speak to the homeless team should contact 0115 917 7777.

We are also putting in place additional provisions to assist people sleeping rough in the Borough.

During Office Hours - If someone is sleeping rough, they, or someone supporting them should contact the Housing Options Team for advice and assistance.  The team can be contacted on 0115 917 7777 or email

The Housing Options Team will discuss the circumstances and will be able to refer the rough sleeper to temporary accommodation within the Nottinghamshire area. 

Outside Office Hours - Broxtowe Borough Council works closely with the Street Outreach Team, managed by Framework, to try and positively engage and advise rough sleepers within Broxtowe.  The Street Outreach Team can be contacted on 0800 066 5356.

The Council also offer a limited service out of hours for emergency housing situations.  They can be contacted on 0115 917 7777.

Other support

Free School Meals

View the Government's free school meals information (Opens in a new window)

Energy bills support

View the Government's energy bills support information (Opens in a new window).

Data charges for online NHS advice

View the Government's mobile data information (Opens in a new window).

Self-employment and Universal Credit

View the Government's Self-Employment and Universal Credit information (Opens in a new window)

Furloughed workers

 If your employer cannot cover staff costs due to COVID-19, they may be able to access support to continue paying part of your wage, to avoid redundancies. View the Government's Job Rentention Scheme information (Opens in a new window).


From 30th March 2020, cars, vans and motorcycles have a 6 month exemption from needing an MOT. You don’t need to do anything to extend your vehicle’s MOT expiry date, it will be updated automatically, usually on the day the MOT is due to expire. View the Government's MOTs extended information (Opens in a new window).

Citizens Advice Broxtowe 

They have also put useful information on their website about what Coronavirus means for you - view the Citizen's Advice Coronavirus advice page (Opens in a new window) 

Mental Health

Organisations who you can contact if you are struggling with your mental health can be found on our Mental Health Page.

Nottinghamshire Community Hub


Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777