Support for individuals
Page last updated: 1st April 2020, 11.00am
- If you are self-isolating or vulnerable
- If you are extremely vulnerable
- Financial support
- Housing issues
- Other support
- Nottinghamshire Community Hub
- Staying up to date
- Further information
If you are self-isolating and have friends, family or neighbours who can help you to get essential supplies or who you can call if you need support, please continue to ask them to do this for you so that local services can support the most vulnerable.
You can view a list of Broxtowe businesses who are offering takeaway or meals on wheels services on our Open For Business page.
If you don't have anyone who can help you, there is advice on our Support within the community page.
There are approximately 1.5 million people across the country who have been contacted, asking them to stay at home for 12 weeks - a strategy called 'shielding'.
If you are one of these people, you will have received a letter letting you know what you need to do.
More information on what you should do if you are shielding is available on the Government's Guidance on Shielding page (Opens in a new window).
Council Tax Support
Direct Debits will be collected as usual. There are alternative payments method, such as Direct Debit, online payment or phoning our automated payment line. If you are still having difficulty making payments then please contact the Council Tax department via email on email@example.com
If you have lost your job as a result of Coronavirus and need help with paying your Council Tax then you can claim Council Tax Support
Grants for self-employed people
Information about the Government's Self Employment Income Support Scheme (Opens in a new window).
Protection for renters
The Government has announced a package of measures to protect renters and landlords affected by Coronavirus.
As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time.
Emergency legislation will be taken forward as an urgent priority so that landlords will not be able to start proceedings to evict tenants for at least a three-month period. As a result of these measures, no renters in private or social accommodation needs to be concerned about the threat of eviction.
- Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place
- No new possession proceedings through applications to the court to start during the crisis
- Landlords will also be protected as 3 month mortgage payment holiday is extended to Buy to Let mortgages
Read more about the Government's protection measures for renters.
The service will be offered via phone, anyone who needs to speak to the homeless team should contact 0115 917 7777.
We are also putting in place additional provisions to assist people sleeping rough in the Borough.
During Office Hours - If someone is sleeping rough, they, or someone supporting them should contact the Housing Options Team for advice and assistance. The team can be contacted on 0115 917 7777 or email firstname.lastname@example.org
The Housing Options Team will discuss the circumstances and will be able to refer the rough sleeper to temporary accommodation within the Nottinghamshire area.
Outside Office Hours - Broxtowe Borough Council works closely with the Street Outreach Team, managed by Framework, to try and positively engage and advise rough sleepers within Broxtowe. The Street Outreach Team can be contacted on 0800 066 5356.
The Council also offer a limited service out of hours for emergency housing situations. They can be contacted on 0115 917 7777.
Free School Meals
Energy bills support
Data charges for online NHS advice
Self-employment and Universal Credit
If your employer cannot cover staff costs due to COVID-19, they may be able to access support to continue paying part of your wage, to avoid redundancies. View the Government's Job Rentention Scheme information (Opens in a new window).
From 30th March 2020, cars, vans and motorcycles have a 6 month exemption from needing an MOT. You don’t need to do anything to extend your vehicle’s MOT expiry date, it will be updated automatically, usually on the day the MOT is due to expire. View the Government's MOTs extended information (Opens in a new window).
Citizens Advice Broxtowe
- For General advice please call – 0300 4568369
- For Consumer advice please call – 03454 040506
- For Universal Credit advice please call – 0800 1448444 or visit www.citizensadvice.org.uk/helptoclaim (Opens in a new window)
- For Debt advice only please call 01773 768363 (Eastwood area) or 01159 173802 (Beeston area)
- For Webchat advice then please visit – www.citizensadvice.org.uk/about-us/contact (Opens in a new window)
They have also put useful information on their website about what Coronavirus means for you - view the Citizen's Advice Coronavirus advice page (Opens in a new window)
Organisations who you can contact if you are struggling with your mental health can be found on our Mental Health Page.
The easiest way to stay up to date with the Council's updates is:
- By checking this webpage
- Following us on social media at www.facebook.com/BroxtoweBoroughCouncil (Opens in a new window) or @broxtowebc on Twitter
- Signing up to our Latest News Email Me Service at www.broxtowe.gov.uk/emailme (Opens in a new window)