H316 - Housing Options Officer

Salary: £28,635 - £30,170 per annum (Grade 7) Full Time 37 hours per week

Broxtowe Borough Council is looking to recruit a Housing Options Officer to help deliver and improve its Housing Options service.  As a Housing Options Officer, your role will include daily contact with customers that require housing advice, are homeless or threatened with homelessness. 

Your role will be to interview customers and assess their housing situation in accordance with the Council’s statutory duties.  You will then be expected to undertake the necessary investigations in accordance with the relevant legislation and guidance to make an assessment on what assistance is provided and duty is owed to customers. 

A key part of the role will be the prevention of homelessness and working with customers to remain in their homes or to assist them in finding accommodation elsewhere.  Working with other agencies and negotiating with key stakeholders will be a key part to success in the role.

You will work as part of the Housing Options Team and you will be expected to manage your own varied caseload. 

You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be in distress because of the difficulties they are facing in their personal circumstances.

 We’re looking for an individual who has experience in:

  • Homelessness or Housing Advice matters
  • Experience in working with customers
  • Experience in working with vulnerable people

 The ideal candidate would be:

  • Able to manage their own caseload
  • Able to work under pressure and with constantly changing priorities
  • Have strong communication skills, both verbally and written
  • Someone who represents our GREAT values and behaviours

 What you need to know:

If you would like to have an informal chat about the role, please contact Louise Gealy, Housing Operations Manager, on 0115 917 3045.


Previous applicants need not apply


Please quote reference No: H316

Closing date:  Sunday 21 April 2024 (midnight)

View the Job Description (.pdf) (94KB) (Opens In A New Window)

View the Person Specification (.pdf) (87KB) (Opens In A New Window)

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.

Customer Services
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