Open For Business

Open For Business

Information for businesses on getting COVID-secure and advice for residents on shopping safely.

Staying safe in Broxtowe

Work continues to assist businesses on Broxtowe’s high streets to remain trading during the pandemic. The vast majority of businesses in Broxtowe are now permitted to reopen, as long as this is done so COVID-securely.

As per government guidelines, the following businesses must remain closed until official guidance states otherwise:

  • Nightclubs, dance halls, discotheques;
  • Sexual entertainment venues and hostess bars.

A full list of businesses detailing which can remain open, the applicable guidance for operating Covid-Securely in those different business settings and those that must remain closed can be found at - (Opens in a new window)

Guidance for businesses

Further guidance is provided for businesses under the following headings:

Local Covid Alert Levels: guidance for businesses

From Wednesday 14th October, the government have implemented a new system for categorising local areas and applying restrictions beyond those of the national 'blanket' guidance and law.

The Broxtowe Borough is currently categorised in TIER 2 - High Alert Level.

For businesses this means:

  • businesses must not allow household groups to socialise on their premises with anybody outside of their household group or support bubble, in any indoor setting;
  • businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law;
  • the rule of six still applies;
  • certain businesses are required to ensure customers only consume food and drink while seated, and must close between 10pm and 5am;
  • businesses and venues selling food for consumption off the premises can continue to do so after 10pm as long as this is through delivery service, click-and-collect or drive-through;
  • exercise classes and organised sport can continue to take place outdoors. These will only be permitted indoors if it is possible for people to avoid mixing with people they do not live with or share a support bubble with, or for youth or disability sport
  • travel to venues or amenities that are open, for work or to access education is still permitted

Local Covid Alert Levels resources

Visit the government website to learn about what all the different alert levels (tiers) entail - (Opens in a new window)

Further guidance for the Broxtowe's current alert level can be found at  - Guidance for Local Level Alert - HIGH (Opens in a new window)


Recognising and Reporting outbreaks of Coronavirus: Guidance for businesses

The Department of Health and Social Care have published guidance for businesses and organisations on how to recognise, contain and report incidents of Coronavirus. Early outbreak management information has been created, in the form of 'Action Cards' to make sure that people who run businesses or organisations:

  • Know how to recognise and report an incident of coronavirus; AND
  • Are aware of measures local health protection teams may advise in order to contain it. 

Businesses are urged to download (links below) and keep hard copies of Action Cards relevant to their business setting for quick reference. In a scenario where a business suspects a case of Coronavirus on their premises, they can use the Action Cards to help them take the correct steps immediately, to best minimise the impact and potential further transmission of the virus. 

Recognising and reporting outbreaks of COVID-19 resources

Copies of the various Action Cards can be viewed and downloaded for printing at - Action Cards for different settings (Opens in a new window).

Further guidance can be found on the government website at  - Guidance for businesses on 'Early outbreak management' (Opens in a new window).

Hands. Face. SpaceLogo for the Hands.Face.Space info campaign

The ‘Hands. Face. Space’ public information campaign urges the public to continue to wash their hands, cover their face and make space to control infection rates and avoid a second peak.

During the autumn and winter months, as more people would typically prefer to spend more time indoors, especially when accessing goods, services and socialising; it is vitally important this new campaign is shared to spread the important messages on how to keep others safe.  

Businesses can now download and print posters (links below) to display in their windows and inside premises, to promote safety measures which the campaign looks to highlight, and by extension compliance of the rules for visiting businesses.

Hands.Face.Space resources

Download Poster - For More Advice, a4 PDF format (Opens in a new window)

Download Poster - Got Symptoms? a4 PDF format (Opens in a new window)

Download Poster - Hand Washing Poster placeholder (Opens in a new window)

Download Poster - Thanks for wearing a face covering, a4 PDF format (Opens in a new window)

Download Poster - Leave Space, a4 PDF format (Opens in a new window)

Further information on the campaign can be found on the government website - New campaign to reduce the spread of coronavirus indoors (Opens in a new window).

Track and Trace

It is now mandatory for the following establishments to collect details of customers and visitors,  regardless of them being indoor or outdoor venues or mobile settings:

  • hospitality businesses, including all pubs, bars, restaurants and cafés;
  • tourism and leisure venues, including hotels, museums, cinemas, zoos and theme parks;
  • close contact businesses, including hairdressers, barbershops and tailors;
  • facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres;
  • places of worship, including use for events and other community activities.

All those listed above must hold records from all their customers and visitors for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information should be securely disposed of or deleted within GDPR guidelines.


The NHS COVID-19 app has now been launched. All those listed establishments above, which must comply with mandatory Track and Trace contact detail collection, will also have a legal duty to display an official NHS QR code poster, so that customers and visitors may check into a venue using the app.

Businesses are encouraged to actively promote the app to their customers. Using the app has benefits for both the customer/visitor and a business, as once each individual visitor has checked-in via the app, it is not then necessary for the business to collect contact details again separately for the purposes of Track and Trace.

Businesses must now produce their unique NHS QR code posters, in advance of the app launch and display in the correct areas of their premises (near entrances). It is important to note that if you have a business with multiple venues, you will need to create a separate QR code poster for each venue, as each QR code should be unique to a specific premises.

Track and Trace Resources

Create, download and print a NHS QR code poster for your premises at - uniqueavirus-qr-poster (Opens in a new window)

How the NHS app will work and tips on where to correctly display QR posters at -

Further guidance for businesses on Contact Tracing (Track and Trace) can be found on the government website at - Information businesses should collect and record keeping (Opens in a new window)

How your business can collect and store data correctly for the purposes of Contact Tracing, in line with GDPR guidlines, please Visit the Information Commissioner's Office - '5 simple steps' for businesses (Opens in a new window)

Mandatory face coverings

It is now mandatory for face coverings to be worn:

  • whilst travelling on all public transport,
  • within the transport hubs (including rail and tram stations and terminals),
  • taxis and private hire vehicles
  • by all staff, customers and visitors in retail shops (including supermarkets),
  • by all staff, customers and visitors in hospitality premises (including bars, pubs, restaurants, cafes), unless specifically sitting down to eat or drink,
  • post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, savings clubs and money service businesses,
  • premises providing personal care and beauty treatments (hair salons, barbers, nail salons, massage centres, tattoo and piercing parlours),
  • premises providing veterinary services,
  • libraries and public reading rooms,
  • places of worship,
  • funeral service providers (funeral homes, crematoria and burial ground chapels),
  • community centres, youth centres and social clubs,

There are exemptions for children under 11 years old, people with breathing difficulties and people with a disability. The minimum fine for not complying with the mandatory wearing of face covering, will be increased to £200.

Please note that wearing a face covering in a shop, supermarket or other setting, will be in addition to any other Covid safety instructions or changes to how a business may be operating to remain Covid-secure.

Face covering resources

For further details including full list of the different settings where face coverings are now mandatory and exemptions,  View the Government's guidance on face coverings (Opens in a new window)

Variations in trading arrangement for Hospitality businesses

  • All Hospitality venues must now close at 10pm, every night. This means close, not last orders.
  • Takeaway businesses must also close their doors to walk-ins and customers wishing to collect pre-orders by 10pm, but can continue to offer a delivery only service beyond 10pm.
  • ALL pubs, bars, restaurants must operate by table service only. 
  • All STAFF and visitors/customers must now wear face coverings in Hospitality venues, unless seated at a table to eat or drink. Staff in retail settings must also wear a face covering as part of the rule changes.


  • It is understood that unless there is an earlier revision to this guidance from government, that the 10pm closure rule will remain in place until at least March 2021.
  • Businesses will be fined and could be closed, if they breach the rules.
  • Hospitality businesses must follow the latest applicable COVID-19 Secure guidelines (see section below), which have been updated accordingly and compliance with, is now law.

Operating COVID-securely: guidance packs for different business types

By Law, all businesses in Broxtowe must follow the latest government guidance on remaining "COVID-19 secure" for their respective businesses type/setting.

In anticipation of the 'Rule of Six coming into force, amendments to some of the COVID-19 secure guidance packs have since been updated, some with 'Priority Actions' that  businesses must read and implement accordingly.

The latest guidance by the government for the various business types/settings include:

Those with  'Priority Actions'

Those without 'Priority Actions', however must still follow the applicable guidance

A full contents of ALL the different businesses types and the relevant guidance packs can also be found at  Guidance for businesses - Working Safely During Coronavirus (COVID-19) page (Opens in a new window).

Fire safety checks

Businesses can also access further guidance on ‘Fire Safety for Business’ and what checks they can do in the process of reopening of premises. View the Nottinghamshire Fire and Rescue Service website (Opens in a new window).

'Here to Help' scheme for food businesses

The Here to Help campaign provides practical guidance for all food businesses during the pandemic. The guidance published by the Food Standards Agency (FSA) covers how to make changes to the operating model of a food business, reopening after a period of closure or starting a new food business.  View the FSA - Here to Help guidance (Opens in a new window)

Supporting businesses through the Re-opening the High Street Safely Fund (RHSSF)

COVID Information Officers

The Council's COVID Information Officers  Janice and Zahid, have been working hard to help local businesses reopen safely. They have assisted businesses implement strict health and safety measures and keep customers safe whilst using their services. Measures they have helped businesses introduce include:

  • Determining a suitable maximum capacity in premises (to give customers plenty of space),
  • Mandatory face coverings worn by staff (including help with supplies),
  • Leave space, face covering and clean hands reminder posters in shop windows, 
  • Hand sanitiser and hand washing facilities (where possible),
  • Contact Tracing processes,
  • Further general advice and guidance.

Our Information Officers are here to help and can be seen around our  high streets, keeping businesses and customers as safe as possible. 

Do the right thing: look out for each other signGuidance for residents

Anyone who is concerned about a business not operating appropriately must report this to the Council by emailing

Residents visiting the town centres are asked to do the right thing to protect themselves and others by:

  • Not mixing with others that are outside their household or support bubble. Applies to all indoor settings only - homes, pubs, restaurants, indoor public spaces etc.
  • Not meeting in groups of more than 6. This applies indoors and outdoors, including in private homes. 
  • Booking a table before visiting a Hospitality business (pub, bar restaurant). These establishments must now provide table service only. Report businesses to the Council where this is not be followed correctly.
  • Download the NHS COVID-19 APP to provide details when visiting a premises, assisting the NHS with Track and Trace.
  • REMEMBER - Hands.Face.Space
    • Regularly washing their hands/sanitising their hands
    • Wearing a face covering in all settings where it has been deemed mandatory by government. For a full list of the places where it is mandatory to wear a face covering and exemptions,  View the Government's guidance on face coverings (Opens in a new window)
    • Keeping a safe distance from others. At least 2 metres is still the recommended social distance where possible.
  • Trying to visit at less busy times and not visiting in groups from your household where possible
  • Adhering to guidance from businesses about how to shop with them
  • Staying at home if they have any of the symptoms of COVID-19 including new continuous increase cough, shortness of breath, loss of taste or smell and self-isolating in line with the Government's stay at home guidance (Opens in a new window).
  • If you can support local businesses online, please continue to do so.
  • If a business is breaking the law, report it straight away!

Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777