Open For Business

Open For Business

Information for businesses on operating COVID-Securely and advice for residents on accessing goods and services safely. Further details on the latest business guidance, based on the current step of the Covid Recovery Roadmap and the associated restrictions.

Guidance for businesses

Further guidance is provided for businesses under the following headings:

  1. Current Restrictions - STEP 3 of Covid Recovery Roadmap
  2. Operating Covid-Securely: Guidance for re-opening businesses

1. Current COVID-19 Restrictions: STEP 3 - From 17th May

Step 3 of Covid Recovery Roadmap

On Monday 17th May the UK reached STEP 3 of the government's Covid Recovery Roadmap, as such the restrictions associated with this step now apply under law.

On reaching STEP 3 some further restrictions from STEP 2 were lifted, including the re-opening of hospitality settings indoors for up to 6 people ('Rule of 6') or two households, indoor entertainment and attractions including cinemas with an unoccupied seat between different parties, and a further increase to 30 people as the limit for social contact outdoors (including private gardens).

Full details regarding the businesses and venues which are currently allowed to open are published on the government's website and can be viewed here - STEP 3 Guidance (Opens in a New Window).

Euro 2020: Guidance for businesses, including screening matches

UEFA Euro 2020 logoUEFA Euro 2020 logo

Many businesses in Broxtowe may be planning to screen the upcoming Euro 2020 football matches at premises over the coming weeks. It is important that businesses ensure screenings are compliant with the current 'COVID-19 Secure' regulations, and that good management practices are in place together with an up to date risk assessment. Non-compliance with the legislation may lead to enforcement action, which could include fixed penalty notices or even business closure. The Council are keen to avoid any such action.

The advice below is to help businesses run successful and compliant events throughout the tournament.

Businesses MUST continue to ensure:

  • The mandatory NHS Test and Trace QR code poster is displayed, for scanning with the NHS COVID-19 app;
  • Contact details of all customers, visitors and staff over the age of 16 are recorded for the purposes of Test and Trace;
  • Customers continue to order, be served, eat and drink whilst seated both indoors and out. This includes viewing of the matches;
  • Social distancing measures for table and chairs and the wearing of face coverings by customers, staff and visitors where not seated;
  • Conditions on their licence continue to be complied with;
  • The business COVID-19 risk assessment is up to date and effective.

Preparations for screening matches

  • Make sure that the DPS or responsible Duty Manager is on duty when screening a match;
  • Ensure sufficient, well briefed staff are in place to cope with the anticipated increased demand, particularly for the more popular home nation fixtures;
  • Consider the use of SIA registered Door Supervisors to help control access and numbers of attendees;
  • Consider the use of tickets and/or table bookings to control admissions and prevent overcrowding;
  • Ensure you are clear about your occupancy levels and have procedures in place to ensure this is not exceeded;
  • Consider the use of plastic or polycarbonate glassware and bottles, particularly in outside viewing areas, to lessen any risk of injury;
  • If glass is used, ensure tables are cleared regularly and that any broken glass is quickly cleared away;
  • Customers should be reminded that they must remain seated and socially distanced at all times;
  • Ensure that your CCTV is working properly, with all cameras recording;
  • If there are incidents of disorder, call the Police immediately and cease serving alcohol. Pass on any relevant information via your local Pubwatch or contact system.

Further helpful resources

The British Beer and Pub Association has published guidance on running safe and successful viewing events -  View British Beer and Pub Association, Euro 2020 Guidance (Opens in a New Window)

Re-opening of remaining businesses and venues at STEP 4 - No earlier than Monday 21st June

The roadmap out of lockdown is well underway and we are currently at STEP 3 of the government's four-step Covid Recovery Roadmap. Providing this is confirmed by government and all four tests for re-opening are met, the country will officially move to STEP 4 from Monday 21st June 2021.

Further details of the four-step Roadmap and the four government tests can be found here - COVID-19 Response Spring 2021 (Opens in a new window).


Summary of changes from 21st June (Subject to Review)

The main changes that will affect businesses and venues on reaching STEP 4 include:

  • No legal limit to the number meeting socially indoors;
  • Nightclubs will be permitted to re-open;
  • Weddings and other life events will be able to proceed without any legal limitations;
  • Larger events with capacities beyond those at STEP 3 will be permitted to take place;
  • Further International travel to resume;

Preparing for the changes from 21st June

Businesses, venues and other settings must continue to review the government's guidance packs on operating 'COVID-Securely' (See Section 2. below) and should monitor official communications from the Council and relevant industry bodies. Sector specific guidance is constantly updated, whether this is to provide clarity to those now permitted to open, or those preparing to as part of reaching the next step. By keeping updated with the latest guidance this should ensure businesses can re-open and trade COVID-Securely going forward. 

2. Operating COVID-Securely: Guidance packs for different business types and settings

By law, all businesses in Broxtowe must follow the latest government guidance on remaining 'COVID-Secure' for their respective businesses type/setting.  

The Council have also produced two bespoke guidance packs, which can used as a helpful checklist by businesses in preparation re-opening.

Further helpful resources

'Here to Help' scheme for food businesses

The 'Here to Help' campaign provides practical guidance for all food businesses during the pandemic. The guidance published by the Food Standards Agency (FSA) covers how to make changes to the operating model of a food business, reopening after a period of closure or starting a new food business.  View the FSA - Here to Help guidance (Opens in a new window)

Close Contact Industry guidance

Further tailored guidance for Close Contact businesses is available via the British Beauty Council website (Opens in a new window) and the National Hair & Beauty Federation (NHBF) website (Opens in a new window).

Fire safety checks

Businesses can also access further guidance on ‘Fire Safety for Business’ and what checks they can do in the process of reopening of premises. View the Nottinghamshire Fire and Rescue Service website (Opens in a new window).

Test and Trace

The following establishments must collect contact details of all customers, visitors and staff on their premises for the purpose of Test and Trace system by law:

  • hospitality businesses, including all pubs, bars, restaurants and cafés;
  • tourism and leisure venues, including hotels, museums, cinemas and amusement arcades;
  • close contact businesses, including hairdressers, barbershops and tailors;
  • community centres, libraries and village halls;

All those listed above must hold records from all their customers and visitors for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information should be securely disposed of or deleted within GDPR guidelines.

Details of a nominated contact covering an entire table/group cannot be accepted, instead every individual must provide their details to comply with Test and Trace. 

Hospitality venues have additional requirements and must also take reasonable steps to refuse entry to anyone who refuses to participate. What is reasonable will depend on the type of venue and context in question. The venue should satisfy themselves that they have done all that could reasonably be expected to refuse entry.


All businesses, venues and settings which must comply with Test and Trace procedures by law, also have a legal duty to display an official NHS QR code poster, so that customers and visitors may check into a venue using the NHS COVID-19 app to scan the QR code.

Promoting the use of the app has benefits for both the customer/visitor and the business, as once each individual customer/visitor has checked-in via the app, it is not then necessary for the business to collect and store their contact details separately for the purposes of Test and Trace compliance.

Where a customer/visitor does not have a device with the app installed, or cannot access the app, details can still be collected manually using paper or an alternative digital records. All data must be collected and stored within GDPR guidelines.

Displaying a QR code poster

Businesses must produce their unique NHS QR code posters and display them in the correct areas of their premises (including near entrances) by Law.  It is important to note that if you have a business with multiple venues, you will need to create a separate QR code poster for each one, as a QR code should be unique to a specific premises.

From 17th May businesses will need to be mindful (in particular hospitality businesses) that multiple opportunities for customers to scan a QR code through their NHS COVID-19 app should be provided.  This is because customers will be permitted to re-visit these venues both indoors and outdoors on reaching STEP 3, which presents a challenge to pubs, cafes and restaurant venues with several entrances, exits and separate access to outdoor seated areas.

Duplicating a venue's unique QR code and displaying it in the positions listed below is advised and provides more opportunities for customers to scan and provide their details in a socially distanced manner:

  • Main entrances,
  • Attached to the table/s,
  • On menus,
  • Table number markers,
  • Gazebo/marquee supports for outdoor areas,
  • A-boards,
  • On the reverse of staff order pads

Where a customer/visitor does not successfully check-in using their app, details will still need to be collected and stored by the venue using a manual system. See further resources below to ensure contact details are collected and stored legally.

Test and Trace Resources

Further guidance for businesses on Contact Tracing (Test and Trace) can be found on the government website at - Information businesses should collect and record keeping (Opens in a new window)

Create, download and print a NHS QR code poster for your premises at - uniqueavirus-qr-poster (Opens in a new window)

How the NHS app will work and tips on where to correctly display QR posters at -

How your business can collect and store data correctly for the purposes of Contact Tracing, in line with GDPR guidelines, please Visit the Information Commissioner's Office - '5 simple steps' for businesses (Opens in a new window)

Community Testing Facilities: Access for businesses

There are two community testing sites in the Borough, one in Stapleford and the other in Kimberley. Testing is available for adults between the age of 18 – 65, who show no symptoms of COVID-19, with no need to book prior to attending either testing site.

Businesses can utilise these facilities and are encouraged to promote regular testing to their staff members, which will help identify cases and keep their workforce safe.

If you have a lot of staff to test

You might want to talk to us about pre-booking a regular slot for your business at our community testing site. To explore this option please contact and your request will be passed to the project team. 

Why are we testing?

Around one in three people who are infected with COVID-19 have no symptoms so could be spreading the disease without knowing it. Broadening testing to identify those with COVID-19, but showing no symptoms, will mean finding positive cases more quickly, and break chains of transmission. With its targeted approach, community testing aims to reduce the prevalence of the virus in the highest risk areas. We believe this testing will be vital, particularly for adults in our community who cannot work from home.

For Information:

Hands. Face. Space. Fresh Air

Hands.Face.Space.Fresh Air image

The ‘Hands. Face. Space. Fresh Air’ campaign urges the public to adopt simple health behaviours and work together to keep their distance and control the spread of COVID-19. It outlines to the public, the positive impact of fresh air on reducing the risk of transmission and reminds people to ‘take this next step safely’ as we gradually emerge from lockdown. This is in addition to the previous Hands.Face.Space messaging.

Research shows the risk of infection is significantly lower in fresh air than indoors. You may notice information being shared about the campaign on TV, radio, press, digital, out of home advertising and social media from 29th March onwards.

Businesses can now download and print posters (links below) to display in their windows and inside premises, to promote safety measures which the campaign looks to highlight, and by extension compliance of the rules for visiting businesses.

Hands.Face.Space.Fresh Air resources

Download Poster - For More Advice, a4 PDF format (Opens in a new window)

Download Poster - Got Symptoms? a4 PDF format (Opens in a new window)

Download Poster - Hand Washing Poster placeholder (Opens in a new window)

Download Poster - Thanks for wearing a face covering, a4 PDF format (Opens in a new window)

Download Poster - Leave Space, a4 PDF format (Opens in a new window)

Further information on the campaign can be found on the Government website - New Hands.Face.Space. Fresh Air Campaign (Opens in a New Window).

Face Coverings

It is mandatory for face coverings to be worn:

  • whilst travelling on all public transport,
  • within the transport hubs (including rail and tram stations and terminals),
  • taxis and private hire vehicles,
  • by all staff, customers and visitors in all retail shops (including supermarkets),
  • by all staff working in hospitality premises (including bars, pubs, restaurants, cafes), 
  • by all customers and visitors to  hospitality premises (including bars, pubs, restaurants, cafes) where they are not seated at a table,
  • post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, savings clubs and money service businesses,
  • premises providing veterinary services,
  • libraries and public reading rooms (where still permitted to open),
  • places of worship (where still permitted to open),
  • funeral service providers (funeral homes, crematoria and burial ground chapels),
  • community centres, youth centres and social clubs,

You should also wear a face covering in any indoor place not listed above, where social distancing may be difficult and where you will come into contact with people you do not normally meet.

There are exemptions for children under 11 years old, people with breathing difficulties and people with a disability. The minimum fine for not complying with the mandatory wearing of face covering, will be increased to £200. Wearing a face covering in a shop, supermarket or other setting, will be in addition to any other Covid safety instructions or changes to how a business may be operating to remain COVID-Secure.

Face covering resources

For further details including a full list of the different settings where face coverings are mandatory, and any legal exemptions,  View the government's guidance on face coverings (Opens in a new window)

Reporting a non-compliant business

If you witness or are made aware of any businesses not complying with the latest COVID-19 restrictions, including trading in a manner that is not currently permitted, please make us aware immediately by emailing -

Businesses found not to comply with the Law, will be liable for a fine. COVID-19 Information Officers and the Public Protection team are working with businesses to ensure they are aware of the current trading restrictions, offering advice and support to ensure full compliance.

Supporting businesses through the 'Re-opening the High Street Safely Fund' (RHSSF)

COVID-19 Information Officers

The Council's COVID-19 Information Officers Janice and Zahid, have been working hard to help local businesses re-open safely through the pandemic. They have assisted businesses to implement strict health and safety measures, interpret the most current government guidance for trading 'COVID-Securely' and keep customers safe whilst using their services. Measures they have helped businesses introduce include:

  • Determining suitable maximum capacities and floorplans in premises (to give customers plenty of space to Socially Distance);
  • Promoting mandatory face coverings, to be worn by staff, customers and visitors (including help with supplies);
  • Displaying messaging within businesses including Leave space, face covering and clean hands reminder posters in shop windows; 
  • Hand sanitiser stations and hand washing facilities (where possible);
  • Contact Tracing processes to support the Test and Trace system;
  • Providing further general advice and guidance to reflect the latest government guidance.

Our Information Officers are here to help and can be seen around our high streets, keeping businesses and customers as safe as possible. 

Financial support for businesses

Further details of the various grant support schemes available to businesses, which have been affected by local and national restrictions, are now published on our 'Support for Business' webpage.

Guidance for residents

Please visit our main Coronavirus (COVID-19) webpage for further details, to include further national restriction information.

You can see the full detail of the latest restrictions on the government website (Opens in a New Window).

Staying up to date

The easiest way to stay up to date with the Council's updates is:

Further information

tel: 0800 555 111
Broxtowe Borough Council
tel: 0115 917 7777