Post Ref: F81 - Quality and Control Officer

Quality and Control are looking for a Quality and Control Officer to be part of a team driving for excellence. 

We are looking for an enthusiastic, well organised and visionary individual to be an important member of the team constantly evaluating the service and recognising opportunities for development.  

The role is varied and amongst other things will involve tasks such as;

• Dealing with Sundry Debts and Housing Benefit Overpayment Recovery
• Deal with all aspects of Crisis and Resilience Fund Housing Payment applications
• Process returned Council Tax/Business Rates/Sundry Debts direct debit recalls
• Process refunds for Council Tax/Business Rates/Sundry Debts/ Housing Benefit Overpayment
• Cash posting and reconciliation
• Process Housing Benefits Payments
• Liaising with customers, other departments and other organisations on a daily basis

Full training will be provided but candidates need to possess good communication skills, be diligent, have an attention for detail and possess excellent customer care skills.

Applicants must have experience of dealing with the public by telephone and interview and recognise the pressures of providing an excellent service.  They will be able to work as part of a team whilst also prioritising their own work and have good communication skills.

Broxtowe Borough Council offers excellent benefits including local government pension scheme and reduced health and fitness membership. The Council also offers a generous holiday entitlement and flexible working hours.

Please quote reference No: F81

Closing date: 29 May 2026

Expected interview date: TBC

View the Job Description (.PDF) (105KB) (Opens in a New Window)

View the Person Specification (.PDF) (97.9KB) (Opens in a New Window)

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.