Damp and Mould

An initial assessment will be completed as soon as the potential hazard has been reported.

Any emergency work is to be completed within 24 hours of the potential hazard being reported.

Any significant work will be completed within 5 working days of the investigation being completed.

Any further supplementary works that are required will be finished within 12 weeks of the investigation being completed.

Details when Reporting Damp and Mould

When reporting Damp and Mold, it is important that you help the Repairs Team to provide an efficient service by supplying as much detail as possible. Please try to include:

• The address of the property
• Your name and whether you are the tenant of the property
• Times you will be at home, even if the work required is outside the property
• If you would prefer a morning or afternoon appointment
• Contact number
• Specific details of the Damp and Mould repair you are requesting

If possible, please include photographs of the damp and mould. Providing this information will help with the diagnosis and speed of the issue.

Further Damp and Mould Information 

For further information please refer to our handy leaflet: Condensation and Damp Leaflet (PDF) (418.6KB) (Opens in a New Window).

Please click this link to see our Damp and Mould Policy (PDF) (292KB) (Opens in a New Window).

For Damp and Mould enquires or reports please contact using the details below.

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