Post Ref: C46 Bereavement Assistant Apprentice

Due to expansion an exciting opportunity has arisen to join our busy bereavement services team at Bramcote Crematorium and develop these services to meet the current and future needs of our customers, the families we serve, and the organisation.

Your duties will include all associated aspects relating to funerals, in accordance with the Cremation and Cemeteries Act and the Guiding Principles of the Institute of Cemetery and Crematorium Management. No two days are the same. Duties will include answering telephone enquiries from bereaved families and associated external stake holders. Acting as Chapel attendant, all administration and office duties, checking records and data entry, grounds maintenance, scattering of ashes and cremating. You will also have the opportunity to assist bereaved persons and provide excellent customer service.

In year one you will work towards achieving Level 2 Funeral Team Member Arranger qualification, supported by the Apprenticeship framework. Year two you will be enrolled onto the Crematorium Technician Training Scheme (CTTS) BTEC Accredited course gaining the Institute of Cemetery and Crematorium Management (ICCM) Qualification.

You must be computer literate and able to work under your own initiative as part of a team assisting professional officers. Speed and accuracy in your work is central to the success of the team’s work. Experience in a customer-focused environment is desirable.

This is a fantastic opportunity for someone who is passionate about the bereavement sector to make a real difference and work in a Gold Award Crematorium and Cemetery service.

Opened in 1979, Bramcote Crematorium has 2 service chapels, a team of 14 employees and conducts around 2400 cremations per annum. It is one of the busiest in the UK. The cemetery records and bookings for Broxtowe & Erewash Borough Councils are also managed from the administration office.

Working 37 hours a week Monday to Friday, within Bramcote Crematorium, you will be required to help in different roles within Bramcote Bereavement Services. There may be a requirement to work at other times if service demands so require.

The role is primarily based at Bramcote Crematorium, although you will be expected to attend community meetings when needed.  

 
We’re looking for an individual who has experience in:

• Working in a customer facing role
• Delivering administrative functions and processes with regards personal data
• Working with the general public

The ideal candidate would be:

• Be highly motivated, with a proven track record, the successful applicant will be expected to have a basic knowledge and understanding of a modern-day bereavement service, including the day to day working of the Crematorium.
• Be passionate about the bereavement sector
• Have the creativity, drive and passion to meet the challenges of the role
• Be highly organised and able to work under pressure
• Someone who represents our GREAT values and behaviours

What you need to know:

If you’d like to have an informal chat about the role, please contact Richard Mott, Strategic and Business Development Manager or Louise Singer, Bereavement Services Manager on 0115 9173849. 

Please submit your expression of interest to managerbramcotecrem@broxtowe.gov.uk 

You can read about why it’s great to work with us on our jobs page

Please quote reference No: C46

Closing date: 20 July 2026

Expected interview date: TBC

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.