Post Ref: T96b - Repairs and Compliance Scheduler

We are looking for a Repairs Scheduler to join our Housing Repairs Team. This is a key role within the service, ensuring that repairs are scheduled efficiently and delivered to our tenants in a timely manner. You'll work closely with a small, supportive Scheduling Team, alongside our Repairs Customer Service Officers, in a fast-paced environment.

Your day will be spent scheduling appointments for larger repairs, coordinating diaries for our in-house Operatives and external contractors, and ensuring resources are allocated effectively to meet service demands. You will play a vital role in helping us deliver an excellent repairs service by balancing priorities, responding to changing circumstances, and keeping customers informed throughout the repairs process.

We're looking for someone who is organised, proactive and thrives in a busy customer-focused environment. You will have excellent communication skills, be confident working with a range of stakeholders, and have the ability to manage competing priorities while maintaining accuracy and attention to detail. You will enjoy problem solving, be comfortable using a variety of IT systems, and have a positive, flexible approach to work. Experience of scheduling appointments, planning workloads or working within a repairs, housing or customer service environment would be beneficial, although we are equally interested in candidates with transferable skills and a willingness to learn.

We’re looking for an individual who has experience in:

• Scheduling appointments, workloads or resources in a busy operational environment.
• Delivering excellent customer service and communicating effectively with a range of stakeholders.
• Working with IT systems and maintaining accurate records
• Managing competing priorities and responding to changing demands
• Co-ordinating work with internal Operatives, Contractors and Tenants
• Working in a housing repairs, maintenance or local government or similar service environment. 

The ideal candidate would be:

• Highly organised with excellent attention to detail
• A confident communicator with strong interpersonal skills
• Ability to remain calm and professional when under pressure 
• Proactive, adaptable and able to solve problems effectively
• Someone who represents our GREAT values and behaviours

What you need to know:

The Council embraces flexible ways of working and this role offers a hybrid working arrangement. You will have the opportunity to work from home and from the office, subject to service requirements and following completion of any required training period.

If you would like to have an informal chat about the role, please contact Kelly Meese, Repairs Customer Services Manager on 07920 278 296

Please quote reference No: T96b

Closing date: Sunday 1 November 2026

Expected interview date: TBC

View the Job Description (.PDF)(92KB)(Opens in a New Window)

View the Person Specification (.PDF)(100KB)(Opens in a New Window)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.